Currently Being ModeratedJul 17, 2013 7:09 AM (in response to Andrew.firstname.lastname@example.org)
It means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:
- Insufficient balance or account in arrears
- Account suspended for suspected fraud (not necessarily by you)
- Error in card number
- Wrong expiration date
- Wrong CCV code
- Address in your iTunes account does not match exactly the billing address for the card
- The card was not issued in the country of the iTunes store
Currently Being ModeratedJul 19, 2013 3:35 AM (in response to Andrew.email@example.com)
Hi, my problem was solved.
First, you need to check the balance on your bank account.
Then, you need to open the itunes on your laptop and sign in. There, you can see "purchase history". Click on that.
Under the purchase history, you can see the amount you owe to Apple. If your balance is lower than the amount you owe, then you need to top up some money to your bank account.
Make sure the amount you want to top up is higher than the amount you owe.
Then, open your apple id account and click payment information..insert back your debit card info and your billing address. Then, click "Done".
That's all.. After you complete this step, under payment method you can see "None" option appears. Try this out!
(Sorry for my bad english, hope you can undertand what I want to share)