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Jul 19, 2013 12:46 PM in response to jloreto99by jeremy_v,Hi jloreto99,
Thanks for visiting Apple Support Communities.
I'd recommend these steps for an Apple TV that is behaving unexpectedly:
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
- Reset Apple TV by unplugging it from the power outlet, waiting about five seconds, then plugging it in again.
- Power off your TV, wait five seconds, then power it back on.
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
- Ensure that Apple TV is within range of your Wi-Fi router or base station.
- Confirm that your Wi-Fi router and cable/DSL modem are connected to power and turned on.
- Make sure other devices (computers, iPhone, iPad, for example) are able to connect to the Wi-Fi network and access the Internet.
- Check your Wi-Fi network settings on Apple TV:
- Select Settings > General > Network > Wi-Fi and press the center button on the remote to display nearby networks.
- Choose your Wi-Fi network from the list.
- If your Wi-Fi network uses a password, make sure you are entering it correctly.
- Restart your Apple TV by selecting Settings > General > Restart.
- Try restarting your Wi-Fi router or modem by turning it off and then on again.
If you're still encountering the issue, you can also restore your Apple TV:
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/ht4367
Best Regards,
Jeremy
