5 Replies Latest reply: Jul 17, 2013 2:00 PM by AAN2
charlie alpha Level 1 (0 points)

Ladies and Gentelmen -


Here is the situation:


I owed an old 3GS. I sold it on ebay. I connected it to my iTunes (which was set up to my iPhone 5) to wipe the 3GS, which it had not been wiped before I sold it. By doing this I had no idea I was going to create a problem for myself...


A few days later after experiencing some issues with my iPhone 5 with cache memory and trying to use the search function on sms, I decided to wipe the phone and restore from backup. Simple enough right? and straighforward...


Well, when I tried to restore from backup I notice that the most recent back up was corrupted. I tired other back ups in itunes and all of them where "corrupted or or not compatible with the iphone that is being restored."


I have tried 'ibackup extractor' as some other forums suggested and it still does not work. I have called apple care and did could not help me.


All I am looking for is to resore my iphone 5 back to where it was 5 days ago. Images, sms, notes, etc.


Anyone has any idea what in the world happened?  Is there a way of resolving this problem?


Thanks everyone

iPhone 5, OS X Mountain Lion (10.8.2)
  • gdgmacguy Level 7 (20,535 points)

    Your backup data on your computer got corrupted.  It happens.  If it's corrupt, you cannot use it.  There's nothing to be done.  You'll need to set your phone up as a new device.  You might also consider running some sort of disk utility on your computer to make sure your hard drive isn't beginning to fail.

  • charlie alpha Level 1 (0 points)

    That's never good news :(.  By using ibackup extractor I'm able to see all the info. However I'm not able to restore from there since I no longer have the original device. I was hoping there would be a work around this

    issue or something else I had not considered.

  • AAN2 Level 3 (640 points)

    You can also check your iCloud to see if you've inadvertantly set it up/made a backup. Or check for other possible places your data could be located.

  • charlie alpha Level 1 (0 points)

    Unfortunately I never set the cloud up. That will be my new project. What gets me is that every single backup since last sept is corrupt :( how can that possibly happen? I have a total of 5 backups since last sept and not one is good. Again not sure if having connected by old 3GS created all the issues?!

  • AAN2 Level 3 (640 points)

    Corrupted backups are usually caused by software problems on the iPhone. Or iTunes having some corrupted files. You may need to uninstall and reinstall iTunes. Remember, for Windows you have to uninstall several programs in a certain order. Here's that article: http://support.apple.com/kb/HT1923?viewlocale=en_US


    As far as your data goes, I'm sorry but there's nothing anyone can do. You are going to have to build it all back up again.