Ipod does not sync...

Question

NickGloria Author

Level 1

0 points

Ipod does not sync...

Guys, I am having this problem and I can't solve it... even using the support pages...

I will explain.

When I connect my Ipod Classic, it says it's "connected" and it does not do anything else.

At the same time I connect it, my computer says the ipod needs to be formated. The Itunes does not

recognize it.

Everytime I eject the ipod, it restarts.

All my music disappeared, the same to happened to

videos and data.

However the ipod has no space either, the message "0 kb free" is placed in its status.

I don't know what to do... I've been trying to solve this problem but i just can not get rid of it..

Thanks!

iPod classic

Posted on Jul 17, 2013 2:54 PM

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Answer 1

matt00

Level 5

4,041 points

Jul 19, 2013 2:30 PM in response to NickGloria

Hello NickGloria,

Thanks for the question, and welcome to Apple Support Communities.

The following troubleshooting assistant may provide a resolution to your issue. In my experience, it may be that you need to restore your iPod in Disk Mode:

Apple - Support - iPod - iPod classic Troubleshooting Assistant

http://www.apple.com/support/ipod/five_rs/classic/

Putting iPod into Disk Mode

http://support.apple.com/kb/HT1363

Restoring iPod to factory settings

http://support.apple.com/kb/HT1339

Thanks,

Matt M.

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Answer 2

NickGloria Author

Level 1

0 points

Jul 20, 2013 11:04 AM in response to matt00

Hey Matt,

Thanks for your attention and help. However it didn't work either.

I mean, once in Disk Mode and connected, the Itunes still does not

recognize the ipod, and therefore I can not restore it.

Thanks,

Nick

Reply

Answer 3

matt00

Level 5

4,041 points

Jul 20, 2013 11:11 AM in response to NickGloria

Hello NickGloria,

Thanks for the follow up and the additional information. If your iPod is still not recognized in iTunes while in disk mode, please follow steps 8-15 of this article:

iPod not recognized in 'My Computer' and in iTunes for Windows

http://support.apple.com/kb/TS1369

Thanks,

Matt M.

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Answer 4

NickGloria Author

Level 1

0 points

Jul 21, 2013 4:11 PM in response to matt00

Hello Matt,

I've tryied everything you told me to do, but It didn't work. However, something awkward happened to my Ipod, I mean, after I disconnected him It suddenly restored all my musics, videos and data. Unfortunately this good feeling didn't last long while I reconnected in my compute, in order to restore using Itunes. Is there anything else I can try?

Thanks,

Nick

Reply

Answer 5

matt00

Level 5

4,041 points

Jul 23, 2013 12:22 PM in response to NickGloria

Hello NickGloria,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action

- Matt M.

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