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Wind Mobile Activate iMessage / Facetime

iPhone 5 AWS



Cannot activate imessage and facetime with my phone number on Wind Mobile here in Canada. I have international text and it still wont activate. Wind Mobile doesnt carry the iPhone. I thought any carrier can get imessage??

iPhone 5, iOS 6.1.4, AWS

Posted on Jul 17, 2013 6:44 PM

Reply
534 replies

Jul 25, 2013 6:16 AM in response to sunny416

In a very literal sense (if it doesn't work, it's not a 'supported' carrier) this may be true, but this response implies that carriers need to have a relationship (and official 'supported' status) with apple. That is incorrect.


You _can_ use imessage on carriers that are not officially supported and do not carry/sell the iPhone. I have used it on several.


I believe the problem has something to do with the carrier supporting the specific type of short SMS sent to verify the phone number.


I also do not have this issue with Wind Mobile solved. It's very frustrating.

Jul 29, 2013 6:29 PM in response to sunny416

I've spent days going over forums and Apple documentation on this issue. Bottom line, if you're with Wind, you cannot activate your phone number for Message or FaceTime.


So today, I spent hours on the phone with Wind and Apple to try and get to the bottom of the issue.


I had to go through rounds of discussion to prove all remedies had been tried and failed and that this was an Apple/Wind problem that would only be solved by them working together to identify the problem and fix it.


I persisted until I finally escalated the issue to the point where Apple is "opening a ticket" to address the problem with Wind.


They said to give it a few days.


Fingers crossed....

Wind Mobile Activate iMessage / Facetime

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