iamitdiwan
Level 1 (0 points)

Q: iMAC suddenly stops working Mouse,keyboard, wifi all stops responding. PLEASE HELP

iMAC suddenly stops working,display is on but key board and mouse does not respond.I changed keyboard with usb also but still same.even wifi stops working also.PLEASE HELP  before there was some kernel panic errors , i updated every thing, installed an original osx mountain Lion. taken to Apple service center. They found nothing wrong with hard ware. But i am having still the same problems. It just stops responding to keyboard, mouse even wifi goes off some time. I thought it may be keyboard mouse problem so i changed them to normal usb keyboard and mouse but still the same. PLEASE PLEAE HELP.  -------- LAST ERROR REPORT IS BELOW Interval Since Last Panic Report:  687085 sec Panics Since Last Report:          2 Anonymous UUID:                    48C67BCC-4ADB-0131-8FCC-DBD9C01FBB0C  Fri Jul 19 17:23:01 2013 panic(cpu 0 caller 0xffffff80096b8655): Kernel trap at 0xffffff7f8a53f351, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0x0000000000000060, CR3: 0x000000000bf36000, CR4: 0x0000000000000660 RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000018, RDX: 0x0000000000000004 RSP: 0xffffff8089c4ba60, RBP: 0xffffff8089c4ba80, RSI: 0x0000000000000060, RDI: 0x00000000ffffff8f R8:  0x00000000000000ff, R9:  0x0000000000000019, R10: 0xffffff8074831004, R11: 0x0000000000000008 R12: 0x0000000000000000, R13: 0xffffff807482e0ec, R14: 0x00000000ffffffff, R15: 0x0000000000000000 RFL: 0x0000000000010297, RIP: 0xffffff7f8a53f351, CS:  0x0000000000000008, SS:  0x0000000000000010 Fault CR2: 0x0000000000000060, Error code: 0x0000000000000000, Fault CPU: 0x0  Backtrace (CPU 0), Frame : Return Address 0xffffff8089c4b700 : 0xffffff800961d626  0xffffff8089c4b770 : 0xffffff80096b8655  0xffffff8089c4b940 : 0xffffff80096ce17d  0xffffff8089c4b960 : 0xffffff7f8a53f351  0xffffff8089c4ba80 : 0xffffff7f8a525ff5  0xffffff8089c4bac0 : 0xffffff7f8a53a352  0xffffff8089c4bb50 : 0xffffff7f8a50da56  0xffffff8089c4bbb0 : 0xffffff7f8a4e5c36  0xffffff8089c4bbf0 : 0xffffff7f8a4e71b4  0xffffff8089c4bc20 : 0xffffff7f8a547d3c  0xffffff8089c4bc50 : 0xffffff7f8a4fad5b  0xffffff8089c4be00 : 0xffffff7f8a4f8a9e  0xffffff8089c4be40 : 0xffffff7f8a4fee0e  0xffffff8089c4be80 : 0xffffff7f8a5454df  0xffffff8089c4beb0 : 0xffffff7f8a58c82e  0xffffff8089c4bf00 : 0xffffff8009a4b1ab  0xffffff8089c4bf60 : 0xffffff800963e25e  0xffffff8089c4bfb0 : 0xffffff80096b3137        Kernel Extensions in backtrace:          com.apple.driver.AirPort.Atheros40(600.72.2)[EBF8D6E8-59C6-3C1C-9549-32DDA193B1 D2]@0xffffff7f8a4ad000->0xffffff7f8a5f5fff             dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89c83000             dependency: com.apple.iokit.IO80211Family(530.4)[E86BEE31-8EE0-34BE-A53F-2571D85CC628]@0xff ffff7f8a43e000             dependency: com.apple.iokit.IONetworkingFamily(3.0)[F02560D1-ADE6-3AD9-8D05-43CB2B7C8B87]@0 xffffff7f89ddc000  BSD process name corresponding to current thread: kernel_task  Mac OS version: 12E55  Kernel version: Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64 Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36 Kernel slide:     0x0000000009400000 Kernel text base: 0xffffff8009600000 System model name: iMac10,1 (Mac-F2268DC8)  System uptime in nanoseconds: 397672779228 last loaded kext at 256566570174: com.apple.filesystems.msdosfs     1.8.1 (addr 0xffffff7f8b624000, size 65536) last unloaded kext at 363393284081: com.apple.filesystems.msdosfs     1.8.1 (addr 0xffffff7f8b624000, size 57344) loaded kexts: com.apple.filesystems.smbfs     1.8.4 com.apple.driver.AudioAUUC     1.60 com.apple.driver.AppleHDA     2.3.7fc4 com.apple.driver.AppleMikeyHIDDriver     122 com.apple.driver.AGPM     100.12.87 com.apple.driver.AppleHWSensor     1.9.5d0 com.apple.driver.AppleUpstreamUserClient     3.5.10 com.apple.kext.AMDFramebuffer     8.1.2 com.apple.driver.AppleMikeyDriver     2.3.7fc4 com.apple.driver.ACPI_SMC_PlatformPlugin     1.0.0 com.apple.driver.AppleLPC     1.6.0 com.apple.driver.AppleBacklight     170.2.5 com.apple.driver.AppleMCCSControl     1.1.11 com.apple.ATIRadeonX2000     8.1.2 com.apple.iokit.IOUserEthernet     1.0.0d1 com.apple.iokit.IOBluetoothSerialManager     4.1.4f2 com.apple.Dont_Steal_Mac_OS_X     7.0.0 com.apple.driver.ApplePolicyControl     3.4.5 com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport     4.1.4f2 com.apple.filesystems.autofs     3.0 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1 com.apple.BootCache     34 com.apple.driver.AppleIRController     320.15 com.apple.iokit.SCSITaskUserClient     3.5.5 com.apple.driver.AppleUSBCardReader     3.1.7 com.apple.driver.XsanFilter     404 com.apple.iokit.IOAHCIBlockStorage     2.3.1 com.apple.driver.AppleUSBHub     5.5.5 com.apple.driver.AppleFWOHCI     4.9.6 com.apple.driver.AirPort.Atheros40     600.72.2 com.apple.driver.AppleRTC     1.5 com.apple.driver.AppleAHCIPort     2.5.2 com.apple.nvenet     2.0.19 com.apple.driver.AppleUSBEHCI     5.5.0 com.apple.driver.AppleUSBOHCI     5.2.5 com.apple.driver.AppleEFINVRAM     1.7 com.apple.driver.AppleHPET     1.8 com.apple.driver.AppleACPIButtons     1.7 com.apple.driver.AppleSMBIOS     1.9 com.apple.driver.AppleACPIEC     1.7 com.apple.driver.AppleAPIC     1.6 com.apple.driver.AppleIntelCPUPowerManagementClient     196.0.0 com.apple.nke.applicationfirewall     4.0.39 com.apple.security.quarantine     2.1 com.apple.driver.AppleIntelCPUPowerManagement     196.0.0 com.apple.driver.DspFuncLib     2.3.7fc4 com.apple.iokit.IOAudioFamily     1.8.9fc11 com.apple.kext.OSvKernDSPLib     1.6 com.apple.driver.IOPlatformPluginLegacy     1.0.0 com.apple.driver.AppleSMBusPCI     1.0.11d0 com.apple.driver.IOPlatformPluginFamily     5.3.0d51 com.apple.driver.AppleBacklightExpert     1.0.4 com.apple.driver.AppleSMBusController     1.0.11d0 com.apple.kext.AMD4600Controller     8.1.2 com.apple.kext.AMDSupport     8.1.2 com.apple.iokit.IOSurface     86.0.4 com.apple.iokit.IOSerialFamily     10.0.6 com.apple.iokit.IOBluetoothFamily     4.1.4f2 com.apple.driver.AppleGraphicsControl     3.4.5 com.apple.iokit.IONDRVSupport     2.3.7 com.apple.iokit.AppleBluetoothHCIControllerUSBTransport     4.1.4f2 com.apple.kext.triggers     1.0 com.apple.iokit.IOFireWireIP     2.2.5 com.apple.driver.AppleSMC     3.1.4d2 com.apple.driver.AppleHDAController     2.3.7fc4 com.apple.iokit.IOGraphicsFamily     2.3.7 com.apple.iokit.IOHDAFamily     2.3.7fc4 com.apple.iokit.IOUSBHIDDriver     5.2.5 com.apple.iokit.IOSCSIMultimediaCommandsDevice     3.5.5 com.apple.iokit.IOBDStorageFamily     1.7 com.apple.iokit.IODVDStorageFamily     1.7.1 com.apple.iokit.IOCDStorageFamily     1.7.1 com.apple.iokit.IOSCSIBlockCommandsDevice     3.5.5 com.apple.iokit.IOUSBMassStorageClass     3.5.1 com.apple.driver.AppleUSBMergeNub     5.5.5 com.apple.driver.AppleUSBComposite     5.2.5 com.apple.iokit.IOAHCISerialATAPI     2.5.1 com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.5 com.apple.iokit.IOUSBUserClient     5.5.5 com.apple.iokit.IOFireWireFamily     4.5.5 com.apple.iokit.IO80211Family     530.4 com.apple.iokit.IOAHCIFamily     2.3.1 com.apple.iokit.IONetworkingFamily     3.0 com.apple.iokit.IOUSBFamily     5.6.0 com.apple.driver.NVSMU     2.2.9 com.apple.driver.AppleEFIRuntime     1.7 com.apple.iokit.IOHIDFamily     1.8.1 com.apple.iokit.IOSMBusFamily     1.1 com.apple.security.sandbox     220.3 com.apple.kext.AppleMatch     1.0.0d1 com.apple.security.TMSafetyNet     7 com.apple.driver.DiskImages     345 com.apple.iokit.IOStorageFamily     1.8 com.apple.driver.AppleKeyStore     28.21 com.apple.driver.AppleACPIPlatform     1.7 com.apple.iokit.IOPCIFamily     2.7.3 com.apple.iokit.IOACPIFamily     1.4 com.apple.kec.corecrypto     1.0 Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13 Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: AirPort, AirPort, en1 Serial ATA Device: Hitachi HDE721010SLA330, 1 TB Serial ATA Device: HL-DT-ST DVDRW  GA11N USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 4 USB Device: USB Keyboard, 0x04f2  (Chicony Electronics Co., Ltd.), 0x0111, 0x04300000 / 3 USB Device: Microsoft Notebook Optical Mouse with Tilt Wheel, 0x045e  (Microsoft Corporation), 0x00d2, 0x04100000 / 2 USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 3

iMac, OS X Mountain Lion (10.8.4), just stops working, some time shuts

Posted on Jul 19, 2013 12:49 AM

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iamitdiwan

Q: iMAC suddenly stops working Mouse,keyboard, wifi all stops responding. PLEASE HELP

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  • Helpful answers

  • by baltwo,

    baltwo baltwo Jul 19, 2013 12:40 PM in response to iamitdiwan
    Level 9 (62,256 points)
    Jul 19, 2013 12:40 PM in response to iamitdiwan

    Run the Apple Hardware Test suite, extended tests at least twice, followed by  Rember.  See

     

    About kernel panics,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics,
    How to troubleshoot a kernel panic, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 19, 2013 5:26 PM in response to iamitdiwan
    Level 10 (208,037 points)
    Applications
    Jul 19, 2013 5:26 PM in response to iamitdiwan

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

     

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

     

    You may already have ruled out some of these.

       

    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

       

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.

     

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

     

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.

     

    The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.

     

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

      

    Connecting more than one display is another reported trigger for OS X bugs.

      

    If your system is not fully up to date, running Software Update might get you a bug fix.

     

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

     

    If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.

     

    Keeping your confidential data secure during hardware repair

     

    *An SSD doesn't need to be zeroed.

  • by Richard Kirkham,

    Richard Kirkham Richard Kirkham Dec 2, 2013 6:43 PM in response to iamitdiwan
    Level 1 (5 points)
    Dec 2, 2013 6:43 PM in response to iamitdiwan

    make sure you have bluetooth turned  on , had  a prob with usb  not working after a while ,  i had  turned the bluetooth off ,turned it back  on and prob went away   ,  dont know why