HT201400: If you can’t connect to the iTunes Store

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Johnboycooper
Level 1 (0 points)

Q: Mt son has an iPhone, he has his own apple I'd, he cannot download or update apps, when he goes to sign in my user name shows up

My son has an IPhone, he cannot update or download apps because when he logs on it shows my username, I have an iPad that will not connect to iTunes but everything is working well on my Itouch, I noticed on my iTunes account that on manage device there is only my ipod

iPad, iOS 5.1

Posted on Jul 19, 2013 3:54 AM

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Johnboycooper

Q: Mt son has an iPhone, he has his own apple I'd, he cannot download or update apps, when he goes to sign in my user name shows up

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  • by Demo,Helpful

    Demo Demo Jul 19, 2013 4:02 AM in response to Johnboycooper
    Level 10 (95,986 points)
    iPad
    Jul 19, 2013 4:02 AM in response to Johnboycooper

    It sounds almost like you either restored from the other person's backup or synced each other's iTunes content.

     

    If your ID is showing up on your son's phone, you either used your own ID to buy those apps for him, or you set up the phone with your ID. If the apps were purchased with your ID, he has to continue to use your ID and password to update the apps since they will always be tied to your ID.

     

    If he needs to sign into his own ID, he can do that in Settings>iTunes and App Stores>Apple ID. Tap your ID and sign out, and sign in with his own ID.

     

    Maybe you should make sure that you are using the correct ID on your iPad. Perhaps that why you cannot log into iTunes.