Previous 1 2 Next 27 Replies Latest reply: Aug 2, 2013 2:15 PM by manicd81
Symtex2000 Level 1 (0 points)

Every time I close Itunes I get a BSOD in windows vista ultimate 64bit error I get in BSOD : Reference by pointer error code 0x000000018.

Looked for dumpfile but no dumpfile created.

Allready uninstalled Itunes and all apple software following some tips I found on the internet in correct order, reinstalled same problem occurs.

I believe it must have to do something with apple mobile device software, but when I remove that software Itunes can't find the mobile devices

anymore.


Windows Vista
  • Symtex2000 Level 1 (0 points)

    Dit some additionele test : Western Digital diagnostic test of harddisk, CPU stress test, memory stress test, drivers graphics Card are the latest, updated soundcard drivers, intel drivers seem to be up to date when I run their update utility program,Windows is up to date. It's strange I get that Bsod when closing iTunes not while using it...anyone another idea please?

  • manicd81 Level 1 (0 points)

    I'm getting this as well when closing iTunes: BSOD; Reference by pointer error code 0x000000018.

  • Darbydoertenbach Level 1 (0 points)

    Same problem: Using Windows Vista 64-bit on a sony vaio laptop:  Just installed iTunes 11.0.4.4x64 and every time I close iTunes, BSOD with Reference_by_pointer error code 0x000000018. Have uninstalled and re-installed twice, but problem remains. tried to go back to a previous version of iTunes (10.6.3) but got messsage that the library had been modified by a later version and was incompatable.  Any suggestions? 

    Looked in the computer management application log for errors and found quite a few event ID100 errors for Bonjour Service...ERROR: handle_resolve_request bad interfaceIndex 19. 

    Is this related?

  • Symtex2000 Level 1 (0 points)

    Hi, did the same returned to an older version too. When you want to test the older version rename the older library to example ITunes2 start the older version and a new library will be created. Copy the app files from different folders (music,apps....) not the system files in the root of the ITunes folder to THE new ITunes folder. Let me know if you still get Bsod with the older version and if it works please give me a link to the download page of that version. Thanks in advance. Be ware on my computer THE iTunes library folder is not the location where the Itunes program itself is installed so don't mess with THE program folder. I mean don't rename program files or program files(x86)/iTunes !

  • Darbydoertenbach Level 1 (0 points)

    I will follow your suggestions and get back to you... Noted that the iTunes library is in the 'Music' folder.

    The old version of iTunes was found in a wonderful site called 'oldapps.' Try this link:

    http://www.oldapps.com/itunes.php?old_itunes=7372 (this is for 64-bit - 32 bit version is nearby on the site)

    The site has a 'comments' section for each version - lots of good comments and information.

    Also found another site:

    http://support.apple.com/kb/HT1923

    This was recommended in the 'oldapps' comments section and gives detailed information for completely removing all iTunes components prior to a re-install.

    I will work on completely removing all iTunes components and try another re-install of 10.6.... If you have any pertinent information, please reply.

  • Symtex2000 Level 1 (0 points)

    before you reinstall the old version rename (if I understand right what you described) .../Music/Itunes to /Music/Itunes2. After reinstall copy the folders album Artwork (if there is some data in it),Itunes Media and Previous Itunes Libraries to the new created Itunes folder.Do not copy the files in the rootfolder (.../Music/Itunes2).

    Let me know if your problems are resolved.I noticed bsod 0x000000018 has something to do with bad hardware or drivers that need to be updated. My drivers are up to date and I tested my hardware but can't find a solution.

  • Darbydoertenbach Level 1 (0 points)

    BSOD still...

    iTunes v10.6 didi not support my iPhone, so was no good, but still got BSOD after closing iTunes.

    Unistalled v10.6 and installed v11.0.1.12 (x64)...  still BSOD after closing iTunes.

    Very frustrating.

    Downloaded a little app called BlueScreen View, which is supposed to show what is in the mini dump file... No record of a crash!

    Went to c:\windows\minidump only to discover that the folder was empty!!

    So, have no idea where the BSOD information is being 'dumped' to so cannot diagnose the problem.

    Please tell me how to check for driver updates... My Windows, Antivirus, malware software are all updated automatically.

    and, please keep me informed of progress or lack of it....

  • Symtex2000 Level 1 (0 points)

    I did the things you did before you with the Same results. I used Driver Genius Pro to check outdated drivers updated them but still bsod's. Stuck now ! I hoped it could work for you...

  • SWRusk Level 1 (0 points)

    Guys,

     

    I'm in the same boat, close iTunes 11.0.4.4 and BSOD. When it is open everything is fine!

     

    Running Vista

     

    I'm good with computers....but not at the level that know what the message means.

    Can you offer any help? Is this the same problem you are having?

     

    Cheers

    Steve

     

     

    Problem signature:

      Problem Event Name:                     BlueScreen

      OS Version:                                     6.0.6002.2.2.0.768.3

      Locale ID:                                        1033

     

    Additional information about the problem:

      BCCode:                                          18

      BCP1:                                               88903D38

      BCP2:                                               8C59FD90

      BCP3:                                               00000001

      BCP4:                                               00000001

      OS Version:                                     6_0_6002

      Service Pack:                                    2_0

      Product:                                          768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\Mini072313-01.dmp

      C:\Users\Steve Rusk\AppData\Local\Temp\WER-75406-0.sysdata.xml

      C:\Users\Steve Rusk\AppData\Local\Temp\WER42A1.tmp.version.txt

     

    Read our privacy statement:

      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

  • Symtex2000 Level 1 (0 points)

    There might be more info in that XML and txt file, how to read the info in a dmp file I don't know.

  • Darbydoertenbach Level 1 (0 points)

    I can offer no assistance, can only say that my BSOD is not the  same as that of SWRusk.  Mine is the same as that of Symtex2000: 

    Reference_by_pointer on the top part of the message and

    error code 0x000000018 near the bottom, followed by a message that is is dumping and a countdown timer which gives me very little time to read it and I don't know how to save it before it disappears.  There are no files in my minidump folder.

     

    I also followed Apple Support's instructions on how to remove all iTunes and Apple components and folders (in the correct order) before re-installing the older versions.... which is strange, because I never had such a problem prior to installing V11.0.4.4x64.  Than after I uninstalled it and completely removed all Apple software as above, the BSOD problem still remains... and only occurs when I close iTunes.

  • LindaRS66 Level 1 (0 points)

    Been trying to help a friend with the same problem, to no avail. But she did mention that she thinks it started happening with the latest Vista updates. Any thoughts?

  • Darbydoertenbach Level 1 (0 points)

    Can't say for sure... Windows updates are installed while I am asleep! I had security updates on 11 July,  but don't know how to find the record of the exacat day I updated iTunes... If it's a Windows update problem should we consider a system restore?

  • LindaRS66 Level 1 (0 points)

    Not sure what to do at this time. Sometimes, if Apple gets enough complaints, they have their tech guys look at the problem and push down a fix. System restore is a last resort. When everything else is working fine, I would hate to screw anything else up with a system restore.

     

    I checked the properties of my Itunes 11.0.4.4 folder....it shows a date of June 9, 2013....that could be the date of my Itunes update. I don't have any problems, but I have Windows 8. My friend tells me she thinks Itunes was working fine after the 11.0.4.4 update. We're thinking more and more that the Vista updates are the culprit. Our next step may be to uninstall the updates, rather than do a system restore.

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