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Thunderbolt Display USB Keyboard Problem Workaround

Hi everyone,

I've seen hundreds of messages related to the fact that the thunderbolt displays will occassionally not recognize a wired apple keyboard connected to the display when connecting to a laptop. I might have a workaround for those affected.


My 2103 15" MacBook Pro would never see the keyboard once I unplugged the unifed thunderbolt cable and plugged it back in. I've done everything from doing the switching USB ports dance, turning display off (pulling out power cable), connecting and reconnecting in various different steps, and even tried a new thunderbolt cable to bypass the built in one. Nothing ever worked, or a least, worked consistently. USB drives, iphone cables etc all work just fine, so I know the USB jacks are functioning.


I discovered that if you use the USB keyboard extender cable that Apple provides with some macs, and plug your keyboard into the the display through that cable, it will see the keyboard instantly. Everytime. We've tried it on a few computers at work and it solved the problem on those as well. I should note that the keyboards we are using are the latest apple ones with the launchpad key on F4.


If you are having problems, give it a shot. It just might solve the issue, until Apple gets it act together and acknowledges there is a problem.


Happy typing.

Posted on Jul 19, 2013 7:44 AM

Reply
52 replies

Aug 27, 2015 11:21 PM in response to GL_Philly

Actually it depends on the keyboard.

We've had this issue too at the office. Tried another keyboard (Apple wired keyboard too, looks exactly the same as the non working one) and it worked!

Apple must have changed something in the keyboard internals and we were lucky enough to switch with a more recent (or older, can't say) keyboard.

Dec 2, 2015 4:49 PM in response to GL_Philly

Thanks to the post by rustem.galiullin.russia on Aug 30, 2014 8:04 PM, I could solve the problem WITHOUT USB extension cable!. Upon plugging the USB cable of the keyboard to USB port of TBD, making 1 to 2-mm gap between the surface of TBD and the white plastic cover of the USB plug worked for me. Thank you very much!

Thunderbolt Display USB Keyboard Problem Workaround

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