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HT5582 ipad disabled

633 Views 4 Replies Latest reply: Jan 18, 2014 2:58 AM by hellokitty1234 RSS
selevete35 Calculating status...
Currently Being Moderated
Jul 19, 2013 4:47 PM

my ipad is disabled

iPad, iOS 6.1.4
  • King_Penguin Level 10 Level 10 (92,525 points)
    Currently Being Moderated
    Jul 19, 2013 11:47 PM (in response to selevete35)

    You will need to connect it to your computer's iTunes, and you may need to put the iPad into recovery mode in order to be able to reset it : http://support.apple.com/kb/ht1808

     

    You should then be able to restore/resync your content to it.

  • angiecarmack1 Calculating status...
    Currently Being Moderated
    Jan 16, 2014 6:31 AM (in response to King_Penguin)

    I tried that but its asking me to unlock the pad and it wont let me

  • King_Penguin Level 10 Level 10 (92,525 points)
    Currently Being Moderated
    Jan 16, 2014 6:35 AM (in response to angiecarmack1)

    See this page : http://support.apple.com/kb/HT1212

     

    Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.

     

    So you need to follow the instructions under the 'If you have never synced your device with iTunes, or you do not have access to a computer' heading

  • hellokitty1234 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 18, 2014 2:58 AM (in response to selevete35)

    If you have previously synced your device with iTunes, you may be able to reset the passcode by restoring the device:

     

    Connect the device to the computer with which you normally sync and open iTunes.

    Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.

    If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.

    When the backup and sync is complete, restore your device.

    When iOS Setup Assistant asks to set up your device, choose "Restore from iTunes backup".

    Select your device in iTunes and choose the most recent backup of your device.

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