kingfisher500
Level 1 (0 points)

Q: QuickTime Player quits when opening a file

QuickTime Player quits when attempting to open a file. The Crash Log shows the following in part:

 

Process:    QuickTime Player [540]
Path:        /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Identifier:  com.apple.QuickTimePlayerX
Version:    10.2 (603.17)
Build Info:  QuickTimePlayerX-603017000000000~5
Code Type:  X86-64 (Native)

Parent Process:  launchd [162]

User ID:    501

 

Date/Time:  2013-07-20 10:31:38.622 -0400
OS Version:  Mac OS X 10.8.4 (12E55)

Report Version:  10

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

 

DVD Player also quits when attempting to open a file.  The Crash Log shows the following in part:

 

Process:    DVD Player [314]
Path:        /Applications/DVD Player.app/Contents/MacOS/DVD Player
Identifier:  com.apple.DVDPlayer
Version:    5.6 (5500.38.2)
Build Info:  DVDPlayer-5500038002000000~1
Code Type:  X86 (Native)

Parent Process:  launchd [171]

User ID:    501

 

Date/Time:  2013-07-19 09:56:55.366 -0400
OS Version:  Mac OS X 10.8.4 (12E55)

Report Version:  10

 

Interval Since Last Report:      3038 sec
Crashes Since Last Report:      8

Per-App Interval Since Last Report:  9 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                  8D3C91BC-77F9-A4C3-FC77-69CA42164005

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

 

Both of these problems began a few days ago.

iMac (24-inch Early 2009), OS X Mountain Lion (10.8.4)

Posted on Jul 20, 2013 7:41 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

Back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

  

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

Posted on Jul 21, 2013 9:26 AM

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kingfisher500

Q: QuickTime Player quits when opening a file

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  • by kingfisher500,

    kingfisher500 kingfisher500 Sep 13, 2013 8:41 AM in response to XENiCraft
    Level 1 (0 points)
    Sep 13, 2013 8:41 AM in response to XENiCraft

    It is only the third day since I uninstalled Semantec software and installed the Apple Security update, so it may be too soon to tell, but I have not had any crashes since then.

  • by kingfisher500,

    kingfisher500 kingfisher500 Sep 16, 2013 2:28 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 16, 2013 2:28 PM in response to Linc Davis

    I uninstalled Symentec Utilities on September 10 and then installed the Security Update. I thought that you had the answer, but today DVD Player and QuickTime Player crashed again.

     

    Does anyone know if 10.8.5 has fixed this. I was still running 10.8.4.

  • by Alvin Koh,

    Alvin Koh Alvin Koh Sep 16, 2013 4:32 PM in response to kingfisher500
    Level 1 (45 points)
    Sep 16, 2013 4:32 PM in response to kingfisher500

    I updated to 10.8.5 the day it was released and so far no crashes. Hope it stays that way.

  • by kingfisher500,

    kingfisher500 kingfisher500 Sep 16, 2013 5:43 PM in response to Alvin Koh
    Level 1 (0 points)
    Sep 16, 2013 5:43 PM in response to Alvin Koh

    That will be the next thing that I try. Did you have Security Update 2013-003 installed when you updated to 10.8.5?

  • by Linc Davis,

    Linc Davis Linc Davis Sep 16, 2013 6:37 PM in response to kingfisher500
    Level 10 (208,037 points)
    Applications
    Sep 16, 2013 6:37 PM in response to kingfisher500

    When a problem defies all explanation, the last resort is to erase the boot drive and restore from a backup, on the theory that it has bad sectors.

  • by Alvin Koh,

    Alvin Koh Alvin Koh Sep 16, 2013 6:45 PM in response to kingfisher500
    Level 1 (45 points)
    Sep 16, 2013 6:45 PM in response to kingfisher500

    Yes I still have the Security Update installed when I updated to 10.8.5. In an earlier post I mentioned that restoring QTKit.framework and QuickTime.framework fixed the QuickTime Player crash although temporarily. The 10.8.5 update includes QTKit.framework and QuickTime.framework. I did file comparisons and found a number of differences with my backup copy of the frameworks so I am hopeful 10.8.5 resolves the problem permanently.

  • by Alvin Koh,

    Alvin Koh Alvin Koh Sep 16, 2013 6:49 PM in response to Linc Davis
    Level 1 (45 points)
    Sep 16, 2013 6:49 PM in response to Linc Davis

    Linc, I scanned my boot drive and did not find any problems. I'm pretty much convinced the Security Update was the problem. Perhaps it doesn't work well with some per-2010 Macs.

  • by TStam,

    TStam TStam Sep 17, 2013 1:24 AM in response to Alvin Koh
    Level 1 (75 points)
    Sep 17, 2013 1:24 AM in response to Alvin Koh

    10.8.5 since the day it was released.No problems with QT. Ihave Sophos running and have since reinstallled latest Skype. Still working. My installation was 10.8.4 clean install with the security update before doing so.The last thing I will try to install is QT Pro. Previously, when having the problem, both versions crased, fYI.

  • by kingfisher500,

    kingfisher500 kingfisher500 Sep 19, 2013 9:49 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 19, 2013 9:49 AM in response to Linc Davis

    I think that my drive is OK. I only had crashes when the Security Update was installed. Never with 10.8.4 alone.

     

    I have now reinstalled 10.8.0 over the old system. I then ran Software Update and updated to 10.8.5. I was not offered the Security Update 2013-003.

     

    We will see how it goes. If I have no troubles with this version on the external drive, I will then install 10.8.5 on the internal drive, which is now my preferred startup drive.

  • by betaphase,

    betaphase betaphase Sep 22, 2013 8:38 AM in response to kingfisher500
    Level 1 (0 points)
    Sep 22, 2013 8:38 AM in response to kingfisher500

    Hi All,

     

    So I've been following this post as I have an 09 iMac which developed the same problems with quicktime after I had to install a new hard drive, and restored my system and updated the OS. Quicktime crashes when opening, MS Office would crash when trying to save files, etc. All these problems would thenbe resolved by installing the Security Update 2013-003.

     

    I have now installed 10.8.5 hoping that it would resolve my problem except. Unfortunately, all the same problems with quicktime remain; but now that that the new updated is installed it actually made it so that I can no longer run SecUpd2013-003. If I try to run SecUpd2013-003 I get to a screen where it asks me to select a destination drive drive but wont actually let me select one becuause it says "Security Update 2012-003 can't be installed on this dist. This update requires OS X version 10.8.4 or rearlier.

     

    Is there some way I can manually repair quicktime now? Does anyone perhaps have a script that fixes the broken symlink? Do I have any hope of actually permanently repairing this problem?

  • by kingfisher500,

    kingfisher500 kingfisher500 Sep 22, 2013 5:22 PM in response to betaphase
    Level 1 (0 points)
    Sep 22, 2013 5:22 PM in response to betaphase

    I am sorry to hear that as I am now running 10.8.5 and hoped that would be the solution.

     

    In any case, if you look back in this thread, you will find a couple of posters who ,installed the needed QuickTime pieces using Pacify or Ditto.

     

    Good luck. If 10.8.5 did not fix it, we can only hope that 10.11 (Mavericks) will.

  • by themacjedi.com,

    themacjedi.com themacjedi.com Sep 22, 2013 5:45 PM in response to kingfisher500
    Level 1 (15 points)
    Sep 22, 2013 5:45 PM in response to kingfisher500

    10.8.5 has worked for me so far, it's been ten days since I installed it & haven't had any problems yet. Before 10.8.5 I had to install the security update every 3 days

  • by Alvin Koh,

    Alvin Koh Alvin Koh Sep 22, 2013 5:58 PM in response to betaphase
    Level 1 (45 points)
    Sep 22, 2013 5:58 PM in response to betaphase

    Hi betaphase,

     

    Sorry to hear you are still having problems after installing 10.8.5. I have not had QuickTime Play crash since I updated to 10.8.5. Did QuickTime Player work for a while after you installed 10.8.5?

     

    I would not try applying SecUpd2013-003 since 10.8.5 also supplies a possibly updated QTKit.framework and Quicktime.framework. What I would try is get hold of Pacifist if you haven't already got it and install those 2 frameworks and see if QuickTime Player will run. If it works, use the steps in my earlier post to make a backup of the framework files so you can restore them as needed.

     

    Alvin

  • by TStam,

    TStam TStam Sep 23, 2013 8:18 AM in response to Alvin Koh
    Level 1 (75 points)
    Sep 23, 2013 8:18 AM in response to Alvin Koh

    I believe the key may lie in fixing the problem before you upgrade to 10.8.5. I had all the symptoms including quicktime and office issues. Reinstalling the Security Update fixed it for a few days, then it came back. I was getting tired of the whole thing so I backed up and did a complete clean reinstall of 10.8.4 with the security update. Then I reinstalled my programs. It was working fine for a few days then the 10.8.5 update came out. I upgraded and it has been working fine ever since.

     

    My computer flies now and it is very quiet and snappy. Quicktime works all the time. I had upgraded all the way from Leopard and I think it needed a good cleaning out.

  • by betaphase,

    betaphase betaphase Sep 23, 2013 11:47 AM in response to Alvin Koh
    Level 1 (0 points)
    Sep 23, 2013 11:47 AM in response to Alvin Koh

    Thanks Alvin,

     

    No, quicktime never worked after I installed 10.8.5. I now wish I had installed the security update first. I'm wondering if the security update would have fixed the broken symlinks, and then the 10.8.5 updated would have kept them from breaking.

     

    Oh well, I'll have to give your other solution a try. I've never used pacifist so I hope it's relatively straightforwar repair/install the QTKit.framework and Quicktime.framework.

     

    Thanks!

     

    -b

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