kingfisher500
Level 1
(0 points)
Q: QuickTime Player quits when opening a file
QuickTime Player quits when attempting to open a file. The Crash Log shows the following in part:
| Process: | QuickTime Player [540] |
| Path: | /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player |
| Identifier: | com.apple.QuickTimePlayerX |
| Version: | 10.2 (603.17) |
| Build Info: | QuickTimePlayerX-603017000000000~5 |
| Code Type: | X86-64 (Native) |
Parent Process: launchd [162]
| User ID: | 501 |
| Date/Time: | 2013-07-20 10:31:38.622 -0400 |
| OS Version: | Mac OS X 10.8.4 (12E55) |
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
DVD Player also quits when attempting to open a file. The Crash Log shows the following in part:
| Process: | DVD Player [314] |
| Path: | /Applications/DVD Player.app/Contents/MacOS/DVD Player |
| Identifier: | com.apple.DVDPlayer |
| Version: | 5.6 (5500.38.2) |
| Build Info: | DVDPlayer-5500038002000000~1 |
| Code Type: | X86 (Native) |
Parent Process: launchd [171]
| User ID: | 501 |
| Date/Time: | 2013-07-19 09:56:55.366 -0400 |
| OS Version: | Mac OS X 10.8.4 (12E55) |
Report Version: 10
| Interval Since Last Report: | 3038 sec |
| Crashes Since Last Report: | 8 |
Per-App Interval Since Last Report: 9 sec
Per-App Crashes Since Last Report: 1
| Anonymous UUID: | 8D3C91BC-77F9-A4C3-FC77-69CA42164005 |
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Both of these problems began a few days ago.
iMac (24-inch Early 2009), OS X Mountain Lion (10.8.4)
Linc Davis
Level 10
(208,037 points)
Back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.
