kingfisher500
Level 1 (0 points)

Q: QuickTime Player quits when opening a file

QuickTime Player quits when attempting to open a file. The Crash Log shows the following in part:

 

Process:    QuickTime Player [540]
Path:        /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Identifier:  com.apple.QuickTimePlayerX
Version:    10.2 (603.17)
Build Info:  QuickTimePlayerX-603017000000000~5
Code Type:  X86-64 (Native)

Parent Process:  launchd [162]

User ID:    501

 

Date/Time:  2013-07-20 10:31:38.622 -0400
OS Version:  Mac OS X 10.8.4 (12E55)

Report Version:  10

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

 

DVD Player also quits when attempting to open a file.  The Crash Log shows the following in part:

 

Process:    DVD Player [314]
Path:        /Applications/DVD Player.app/Contents/MacOS/DVD Player
Identifier:  com.apple.DVDPlayer
Version:    5.6 (5500.38.2)
Build Info:  DVDPlayer-5500038002000000~1
Code Type:  X86 (Native)

Parent Process:  launchd [171]

User ID:    501

 

Date/Time:  2013-07-19 09:56:55.366 -0400
OS Version:  Mac OS X 10.8.4 (12E55)

Report Version:  10

 

Interval Since Last Report:      3038 sec
Crashes Since Last Report:      8

Per-App Interval Since Last Report:  9 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                  8D3C91BC-77F9-A4C3-FC77-69CA42164005

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

 

Both of these problems began a few days ago.

iMac (24-inch Early 2009), OS X Mountain Lion (10.8.4)

Posted on Jul 20, 2013 7:41 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,044 points)
Applications
A:

Back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

  

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

Posted on Jul 21, 2013 9:26 AM

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kingfisher500

Q: QuickTime Player quits when opening a file

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  • by themacjedi.com,

    themacjedi.com themacjedi.com Aug 6, 2013 2:45 PM in response to Linc Davis
    Level 1 (15 points)
    Aug 6, 2013 2:45 PM in response to Linc Davis

    I am having the same issue, all of the sudden videos crash Quicktime Player and no videos play in Quick Look.

     

    I figured out two weeks ago that reinstalling the OS using the "Install OS X Mountain Lion" from the Mac App Store would fix it but the fix would only last a few days before I would have to run it again. Each time having to reinstall Java because I use Crahplan for off-site backsups.

     

    After having the problem happen again an hour ago I found and read this very long thread looking for a solution.

     

    In the past I've tried running every kind of repair and deleting every kind of cache file with no luck.

     

    Based on this thread I decided to try the Security Update 2013-003, it restored my ability to play Quicktime files in Quicktime Player and in Quick Look from the Desktop.

     

    Running this Security Update is much faster than a reinstall.

     

    Thanks.

     

    P.S. I will continue to follow this thread in the hopes of a permanent solution.

     

    I'm 10.8.4 running a 2010 21" iMac with a 3TB internal hard drive. Only thing connected is an Apple USB keyboard and a Logitech Blutooth mouse. Nothing else is connected to this iMac.

  • by t1042,

    t1042 t1042 Aug 6, 2013 9:05 PM in response to themacjedi.com
    Level 1 (0 points)
    Aug 6, 2013 9:05 PM in response to themacjedi.com

    I'm just following up as I've had this same problem (previously noted in this thread). I reinstalled the OS about a week ago and I have not installed the Security Update 2013-003. I have not had QuickTime or DVD Player crash since the reinstallation.

     

    Previously, I reinstalled the OS and then applied the Security Update 2013-003 and although QuickTime briefly worked, it ended up crashing a few days later.

     

    Again, so far, having NOT applied the security update, everything is working just fine.

  • by XENiCraft,

    XENiCraft XENiCraft Aug 6, 2013 11:41 PM in response to t1042
    Level 2 (265 points)
    Aug 6, 2013 11:41 PM in response to t1042

    @t1042: Hmm yes it seems so. I have not installed the security update yet, and have not had any problems. Did you have Skype installed at all? Maybe it's a combination of Skype and the security update. I wish I had more time to experiment and troubleshoot.

     

    I currently have 10.8.4 with Skype 6.3, and have not installed the security update. I'm just waiting this out.

  • by t1042,

    t1042 t1042 Aug 7, 2013 5:56 PM in response to XENiCraft
    Level 1 (0 points)
    Aug 7, 2013 5:56 PM in response to XENiCraft

    @XENiCraft: I do have Skype installed. I've had Skype installed for ages. I haven't launched Skype in a few months though. As of today, everything is still working fine without the security update installed.

  • by kingfisher500,

    kingfisher500 kingfisher500 Aug 7, 2013 6:55 PM in response to t1042
    Level 1 (0 points)
    Aug 7, 2013 6:55 PM in response to t1042

    Well, as of today everything is working well on both of my startup drives, the one without the Security Update and the one with it.

  • by kingfisher500,

    kingfisher500 kingfisher500 Aug 17, 2013 8:54 AM in response to kingfisher500
    Level 1 (0 points)
    Aug 17, 2013 8:54 AM in response to kingfisher500

    I am once again having crashes when using the external hadr drive as startup. That is the one with the Security Update. I am going to do a clean install on that disk.

  • by t1042,

    t1042 t1042 Aug 17, 2013 5:04 PM in response to kingfisher500
    Level 1 (0 points)
    Aug 17, 2013 5:04 PM in response to kingfisher500

    I have not installed the Security Update and still have not had an issue. It's been a couple of weeks now so I can only conclude that the Security Update did something that caused the crashes.

  • by XENiCraft,

    XENiCraft XENiCraft Aug 18, 2013 3:42 AM in response to t1042
    Level 2 (265 points)
    Aug 18, 2013 3:42 AM in response to t1042

    I reinstalled the 10.8, updated to 10.8.4, installed Skype 6.3 and avoided the Security Update 2013-003.

    So far I have not had any issues and hope never to.

  • by kingfisher500,

    kingfisher500 kingfisher500 Aug 18, 2013 7:15 AM in response to XENiCraft
    Level 1 (0 points)
    Aug 18, 2013 7:15 AM in response to XENiCraft

    Seems unfortunate that the Security Update that was intended to handle vulnerabilities in QuickTime may be the cause of the QuickTime crashes.

     

    Perhaps before going through the trouble of a clean install, I will reinstall 10.8.4 withough erasing the disk, and without reinstalling the Security Update and see what happens then.

  • by kingfisher500,

    kingfisher500 kingfisher500 Aug 20, 2013 6:27 AM in response to kingfisher500
    Level 1 (0 points)
    Aug 20, 2013 6:27 AM in response to kingfisher500

    On Sunday, Aug 18, I did reinstall OS X 10.8 and updated to 10.8.4, but did not install Security Update 2013-003. As of today, neither QuickTime nor DVD Palyer are experiencing crashes. If everthing is still alright in a couple of weeks, I will post again.

     

    If these problems, on some Computers, are really the result of the Security Update, Apple needs to address the issue.

  • by kingfisher500,

    kingfisher500 kingfisher500 Aug 26, 2013 12:45 PM in response to kingfisher500
    Level 1 (0 points)
    Aug 26, 2013 12:45 PM in response to kingfisher500

    As I will be away from my computer for about a week, I thought that an update might be a good idea. I have been using the external drive, the one that had crashes, for eight days now without a crash of either QuickTime Player or DVD Player,

     

    OS X 10.8.4, but without Security Update 2013-003.

  • by Alvin Koh,

    Alvin Koh Alvin Koh Sep 5, 2013 7:57 AM in response to kingfisher500
    Level 1 (45 points)
    Sep 5, 2013 7:57 AM in response to kingfisher500

    For sure it's something to do with /System/Library/Frameworks/QuickTime.framework. I used Pacifist to install just that portion of the SecUpd2013-003.pkg and got QuickTime Player working again.

     

    I've just reinstalled SecUpd2013-003 and used ditto to copy /System/Library/Frameworks/QuickTime.framework to /System/Library/Frameworks.saved/QuickTime.framework. I plan to ditto the saved copy back to the original location if QuickTime dies on me again.

  • by kingfisher500,

    kingfisher500 kingfisher500 Sep 7, 2013 8:05 AM in response to Alvin Koh
    Level 1 (0 points)
    Sep 7, 2013 8:05 AM in response to Alvin Koh

    Thanks for contributing to this thread and thanks for the reference to Pacifist. I downloaded it and used it to explore the contents of SecUpd2013-003.dmg.

     

    There was a lot more in their than I thought after reading Apple's explaination of the update. Since I have not installed that update since reinstalling OS X 10.8.4, I have none of those modifications installed on either of my startup drives.

     

    I wish Apple would acknowlege this problem and come up with a solution. I do not feel comfortable with installing just some of the components of Security Update 2013-003, nor do I feel comfortable running my iMac without the Security Update installed as I am now doing on both my internal and external startup drives.

     

    I have now been without crashes of either DVD Player or QuickTime Player since August 18. I am running OS X 10.8.4 without the Security Update. I am conviced that something in that Update, and not any hardware or other software issues, is the cause of the crashes.

  • by kingfisher500,

    kingfisher500 kingfisher500 Sep 7, 2013 8:17 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 7, 2013 8:17 AM in response to Linc Davis

    Linc

     

    I want to direct your attention to my latest post to this thread as well as some of the other posts since you last posted on Aug. 4.

     

    Rather do a clean install, I reinstalled 10.8 and updated to 10.8.4, but without installing Security Update 2013-003 on Aug. 18 and have had not crashes since then. As a result, I am convinced that there is a bug in the SecUpd2013-003.pkg at least as it is applied to my and some other users system configuration.

  • by Alvin Koh,

    Alvin Koh Alvin Koh Sep 7, 2013 8:18 AM in response to kingfisher500
    Level 1 (45 points)
    Sep 7, 2013 8:18 AM in response to kingfisher500

    Well QuickTime Player just died on me today. My plan to use ditto to restore a good copy of the directory didn't work. I managed to use Pacifist to install /System/Library/Frameworks, which contains QTKit.framework and QuickTime.framework, from the the update and got QuickTime Player working again.

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