Trying to buy something through an app and i keep getting told to contact support through iTunes to fix it but keep ending up in circles. Can someone help???

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Trying to buy something through an app and i keep getting told to contact support through iTunes to fix it but keep ending up in circles. Can someone help???

Hi, I'm trying to buy something in a game my son got in the App Store. I enter my password and i keep getting a message saying I need to contact iTunes support. I've made in game purchases before without having this issue. I've been to support and can't seem to ind a solution. Can anyone help? Thank you!

iPad 2

Posted on Jul 20, 2013 6:21 PM

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Answer 1

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ssschmidt

Level 5

5,444 points

Jul 20, 2013 6:29 PM in response to RNJN1

You need to either send an email to iTunes support using the option for billing:

https://expresslane.apple.com/Issues.action

or, you can call applecare at 800-275-2273, and tell them the message you are getting.

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