5 Replies Latest reply: Jun 11, 2014 11:49 PM by gannojo01
guardiananjell15 Level 1 Level 1 (0 points)

I charge my ipad overnight which I usually do. The next day when I checked it at dawn, it was very hot, really hot and it won't turn on.  Then I discovered on forums that this not only happened to me but a lot of ipad customers, too.  My unit was purchased in Saudi and I'm here in the Philippines.  I was wondering if I can bring it to any Apple store here in the Philippines to have my unit check.  I was really disappointed.  It's like we wasted a thousand pesos for this unit. I should have chosen another brand.  Now my real problem is, I don't know how I'm gonna tell my husband (who is working in Saudi) that our new ipad was busted huhu and for only one month.  (Still has the warranty though).


iPad
  • yodathejedi Level 3 Level 3 (615 points)

    to troubleshoot it not turning on:

     

    - try resetting it while connected to power (hold top button and home button for at least 15 seconds)

     

    - try restoring it with a computer with itunes.

     

     

    otherwise, you are completely welcome to take it into an Apple store, but since it was purchased in a different country, they may not be able to repair or replace it. You are well within your warranty though, so If you wanted to check out what options you have, you might need to check with the Saudi AppleCare - http://www.apple.com/sa/support/

  • Jo54y Level 1 Level 1 (0 points)

    Let the ipad cool down for a while then try rebooting it by holding the home and sleep button together until an Apple logo appears. If this does not work get it swapped out at your local apple retail store.

  • TeeKnows Level 3 Level 3 (815 points)

    Here lies the problem, your warranty is good for the country in which your device was purchased.  Unfortunately, you can't just take a iPad into a store in the Phillipines and expect it to be covered under the warranty because that just won't happen since it was purchased in Saudi Arabia.  Follow the steps in this article to try and resolve your devices issue:  http://support.apple.com/kb/TS3281

  • gannojo01 Level 1 Level 1 (0 points)

    Two weeks ago I had the same problem with my less than 2 month old mini.   When I mentioned it to my son whom I had bought a mini for he told me it also happened to him twice!  Mine makes three times! Still under warranty my sons Ipad mini was on charger durning the night.  In the morning it was very hot and would not start again. No way to start it after trying all tricks. It was fried, literally.  He took it into Apple store they replaced it gave him 3 months more warranty and 4 months later the EXACT same thing happened to the new mini.  When He brought it back to Apple they say there is "NOTHING" they can do about it now, it's out of warranty.  This is clearly a design or manufacturing flaw.  This is NOT a one off, three times for my family and you can find many links with the same issue. 

     

    Now what should I do with my 2 month old mini under warranty?  Of course it can be replaced but is that a solution?  I will end up just like my son and others who have had this problem.

     

    Any good suggestions?

     

    Rgds,

    John Gannon

    Gannojo@me.com

  • gannojo01 Level 1 Level 1 (0 points)

    Two weeks ago I had the same problem with my less than 2 month old mini.   When I mentioned it to my son whom I had bought a mini for he told me it also happened to him twice!  Mine makes three times! Still under warranty my sons Ipad mini was on charger durning the night.  In the morning it was very hot and would not start again. No way to start it after trying all tricks. It was fried, literally.  He took it into Apple store they replaced it gave him 3 months more warranty and 4 months later the EXACT same thing happened to the new mini.  When He brought it back to Apple they say there is "NOTHING" they can do about it now, it's out of warranty.  This is clearly a design or manufacturing flaw.  This is NOT a one off, three times for my family and you can find many links with the same issue. 

     

    Now what should I do with my 2 month old mini under warranty?  Of course it can be replaced but is that a solution?  I will end up just like my son and others who have had this problem.

     

    Any good suggestions?

     

    Rgds,

    John Gannon

    Gannojo@me.com