5 Replies Latest reply: Jul 21, 2013 1:23 PM by fixingthecustomer
maria's imac Level 1 Level 1

Need help migrating pc to imac. Do not have manual. Trying to get infornation online, but, cannot get an answer.

I have downloaded pc migration assistant to pc windows 8 pro. Was able to get imac to finally give me "the number"

Did the same with pc received number once, not same as imac. Pop up window with info dissappers and cannot recover

What am I doing wrong? Paid extra for extended support package and it took hours to finally get it registered and approved.

However, no help. Yikes, I feel like a make another great mistake!

iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.4), how to migrate pc to imac
  • osx86er Level 1 Level 1



    First, welcome to your new journey, while switching may seem hard at first, you'll realize over time that Mac/OSX is very intuitive, and much easier to navigate, and the seemlessness it provides with almost everything you'll need (without 3rd party apps) is worth switching itself (IMHO).


    Anyway....in addition to the links provided by Kappy (those are good ones).


    This will be your new number one friend, it's the folcal point of all things support with Mac, including Manuals for your machine, OS, etc. and quick links to contacts and so on.




    Aslo, right on your own machine:

    Make the "Finder" active (finder is like Windows Explorer), by simply clicking on the desktop somewhere or even clicking the smilly Mac logo/face in the dock. Once you've done that, look at the very top of the screen and under
    "Help" click "Help Center". This is where all your basics and beyond will be (How to xyz).


    As for your ID Registration number, I'll assume your talking about Apple Care warranty, if you bought your computer and warranty at the same time (ordered through the Apple Store, or online) I think it's now auto-registered for you! You can simply login to your Apple ID and verify, you can also use the support site above and verify by your serial number.




    I think with the above post and this one, you'll be very much on your way to success with your Mac. May I also suggest a decent book. Pretty much any one will do. However, keep in mind, OSX Mavericks is just around the corner, so you may want to wait on the next book release (unless you plan on staying with Mountin Lion for awhile, which is just fine).


    David Pogue:

    OSX Mountain Lion: The Missing Manual


    Peachpit Press Series:

    OSX Mountain Lion: Peachpit Learning Series


    OSX Mountain Lion: Visual QuickStart Guide


  • steve359 Level 6 Level 6

    Others gave technical resources that aare excellent.


    <Edited by Host>

  • fixingthecustomer Level 1 Level 1

    First: If you purchased AppleCare you should call back at 1-800-APL-CARE and ask for further assistance.  You'll want to learn how to retrieve your operating system version and your IMac's serial number as you'll need these for when you call AppleCare:


    • Click on the Black Apple in the top left hand corner of your Imac's physical monitor
    • Click on About this Mac from the drop down menu
    • Below the silver Apple and "OS X" it will say "Version 10.x.x"  (If this number is not 10.8.4, run Software Update by hitting the button marked "Software Update")
    • Click on this number twice in a row.  This is your machine's serial number.  (zeros can be used; the letter "O" is never used).
    • http://support.apple.com/kb/HT1349 for details how to find serial numbers on Apple products
    • If you have an Apple ID (you can create one at appleid.apple.com), you can login to supportprofile.apple.com, register an Apple product, and sign up for VoicePass, which, if you give your product a name e.g. Maria's Imac, you can speak that over the phone and skip having to give the serial number when you call. 
    • If you have an Apple ID, you can also call AppleCare and ask them to activate VoicePass.


    This is the link for your tech specs: http://support.apple.com/kb/SP667


    This is the link for your quick start guide: http://manuals.info.apple.com/en_US/imac_late2012_quickstart.pdf


    This is the link for important product information: http://manuals.info.apple.com/en_US/imac_late2012_quickstart.pdf


    Second: this is an educated guess: Your new Imac and your PC need to be either on the same wifi network or you need to connect them physically with an Ethernet cable (available at Radio Shack, Wal Mart, etc).  My guess is that they are not, and so your IMac and PC are not talking to each other.  That might be why you are seeing a different code on the PC.


    Time Machine would not be relevant to your issue.  http://support.apple.com/kb/HT4796 is the link to relevant instructions, however it left out some housekeeping you should do on your Imac before you begin a migration


    • Run Software Update on the IMac to confirm that the latest updates are installed.
    • On the IMac, make sure that you have the latest versions of any third-party software.
    • On the source Mac, open System Preferences, click Sharing, and make sure there is a name in the Computer Name field.
    • Do not let either computer go to sleep while you are attempting to migrate. To disable sleep on the IMac
      1. Choose System Preferences from the Apple () menu.
      2. Choose Energy Saver from the View menu.
      3. Adjust the "Computer sleep:" slider to Never. (Change this back after the migration is done).
      4. You can adjust "Display Sleep" to a few minutes - this won't affect the migration
      5. Uncheck the box if checked next to "Put Hard Disks to sleep when possible"
      6. I don't know Windows 8 but this link looks promising as to how to disable sleep: http://techmell.net/how-to/disable-enable-sleep-mode-hibernate-windows-8/

    Once you've done this, either connect both Mac and PC to the same wifi network and surf the web with each to confirm that connection is working - or connect them to each other with an Ethernet cable. 


    Then relaunch Migration Assistant on your Imac and your PC, and follow the instructions in http://support.apple.com/kb/HT4796 starting with your IMac, or call AppleCare back. 


    Understand that if you have further issues, you'll need to help AppleCare help you by:


    walking them through the steps you've taken in Migration Assistant


    letting them guide you as they isolate the issue to either:


    • The Imac's software
    • The IMac's hardware
    • The PC's software
    • The PC's hardware
    • Firewall settings (maybe - especially if 3rd party firewalls are installed)
    • The wifi connection, if used
    • The ethernet connection, if used


    I think the issue is likely what I guessed, or it's a software issue.


    To learn more about your new Mac, I recommend this link: http://www.apple.com/support/imac/intel/


    And this book: http://www.amazon.com/books/dp/0789749890


    I am a technical support professional who troubleshoots Macs all day long.  I do this for a living.  The book above is the most accurate, and easy to understand book I've seen with respect to using Mountain Lion and its various applications.  It's for a MacBook but the focus is on the software which is why I recommend it.


    Don't feel like you have to rush to upgrade to OS X Mavericks.  In fact, you should always confirm both all the hardware and software you use is compatible with any new operating system before you upgrade.  And ask yourself: "why do I need it now?"  Because it's new is not a good answer.


    In the future, specifying any troubleshooting others have done will help those on these boards help you.  Also, don't let a specific issue lead you to assume you've made an all-encompassing mistake.  It's just one issue, and it's resolvable.


    And everyone else: giving a dozen recommendations for reading will only leave the petitioner bewildered.  Start with three.  And try responding with a hypothesis as to what's causing the primary problem!