6 Replies Latest reply: Jul 23, 2013 1:08 AM by Dirty Vegas
erinelizabethsd Level 1 (0 points)

Complicated question......I had major issues with my iPhone 5. Took it into an apple store and they tested it and said it was faulty and was covered under warranty. I qualified for a replacement free, but I had to transfer all my photos first on my computer. They gave me 7 days to come back. Well 2 days later, I dropped my phone and the screen cracked. I HAD NOT received my replacement yet. Will they still do the exchange since the phone already had faulty hardware?


iPhone 5
  • mende1 Level 10 (92,171 points)

    The warranty is void, so you won't receive a replacement iPhone for free. Now, if you want a new iPhone, you will have to pay $229 unless you have AppleCare+, so you can pay $49 for the replacement iPhone

  • erinelizabethsd Level 1 (0 points)

    Thanks for the quick response. I figured that would be the case, but thought I'd double check. I am gonna get the screen replaced at a local shop first and then do the exchange. I thought I might get someone cool at Apple that wouldn't care since the phone was already screwed up, but it seems as though they are very by the book there.

  • mende1 Level 10 (92,171 points)

    Sometimes there are exceptions, but they are very strange and rarely happen. Good luck

  • Dirty Vegas Level 4 (1,430 points)

    erinelizabethsd wrote:

     

    {snip} I am gonna get the screen replaced at a local shop first and then do the exchange. I thought I might get someone cool at Apple that wouldn't care since the phone was already screwed up, but it seems as though they are very by the book there.

     

    If you get a bootleg part installed, then that means you're not handing in an Apple device.  Be prepared to be sent away after a denial of service.

  • erinelizabethsd Level 1 (0 points)

    Just thought I'd update in case it might help someone out. Looked around for screen repair and they were all around $150 (apple does it for $150 now also). Thought I would give it a shot at apple and they still replaced it for free! Very happy to say the least!! Since the problems were documented before I broke the screen, the exterior condition did not matter. Lesson learned, time to invest in a better case.

  • Dirty Vegas Level 4 (1,430 points)

    Pretty cool! I love a happy ending.