HT201323: iTunes Store: How to delete songs from iCloud

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Q: Unable to clear iTunes Match library due to iTunes not responding

Hello,

 

I'm facing a problem with my iTunes Match library, it freezes on every device on which I activate it (MacBook Pro/iPhone 4S/iPad Mini/Windows laptop).

 

I belive it might be caused by a corrupted song I uploaded, since then (last time I was able to update Match) I'm unable to browse the library, after scrolling a couple of artists/album it freezes and I have to either force stop iTunes on the Mac or hard restart the iPhone.

 

Searching on the web I understood that resetting iTunes Match is only possible by accessing it and manually deting all the songs contained. I also tried to create a new iTunes library (empty) on the Mac on which I activated Match in order to delete all the songs on the cloud but it keeps freezing and iTunes not responding.

 

it's a very annoying issue as I'm unable to play music when I want but just when iTunes decides to work and I paying for th

 

Has anyone experienced the same issue? any advice on how to fix it?

 

thanks,

 

Alessandro

MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.2)

Posted on Jul 21, 2013 5:54 AM

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