ITunes does not work on Windows 7

Question

Level 1

8 points

ITunes does not work on Windows 7

After my last upgrade of iTunes, it will not longer work. The error meesage is that iTunes was not properly installed, please install again. That of cours doesn't help. Uninstalling all Apple products, using spy ware and virus grograms, registry cleaning, reinstalling .net files have all one thing in common, they do not help. So I have given up iTunes. My iPhone 4s is great, but I hate that I cannot just have my phone as any external harddrive and do whatever I want. It's my pone.

iPhone 4S, iOS 6.0.2

Posted on Jul 21, 2013 1:14 AM

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Answer 1

Ocean20

Level 6

13,727 points

Jul 21, 2013 1:15 AM in response to mattis2

I have WIN7 and the latest itunes installed on it and have no problems

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Answer 2

Jul 21, 2013 1:47 AM in response to mattis2

If you wanted an external hard drive you shoud've bought one. The iPhone has never been advertised as one or had that as a feature (however, there are third-party applications that allow this).

Yes, the iPhone is your phone, and you CAN do what you want with it. You can add any feature you want if you have the technical knowledge to do so. However, using it as a hard drive is not an included feature. You should've researched it before buying.

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Answer 3

mattis2 Author

Level 1

8 points

Jul 21, 2013 2:45 AM in response to dU2mDUifydkRa0E9ic5A

You haven't got my point. I don't need a harddrive, but I need my phone to act like one. By then I can move whatever stuff to and from the phone.I'm a musician (and a marketing professor), and I have several personal recordings that is hard to get transferred to my phone. I also have two computers, and when hooking up one after is has not been used for a while, it erases my music on my phone if you haven't been smart enoguh to transfer the music folder.

Third parties software for transferring files to and from the phone, do not, to my knowledge, work without iTunes.

iTunes is used so Apple can control what you are doing with your own property. But right now the problem is that iTunes does not work on one of my computers (Win 7 Professional, 64 bits).

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Answer 4

Ocean20

Level 6

13,727 points

Jul 21, 2013 2:51 AM in response to mattis2

IF you really are a professional you need to find a more professional way to store your data. The iphone is not intended to be used for the purpose you have in mind. It is a phone after all

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Answer 5

Jul 21, 2013 2:55 AM in response to mattis2

I don't need a harddrive, but I need my phone to act like one.

If you needed your phone to 'act as a harddrive' you should've bought one that had this feature. As I said, the iPhone has never had this feature, nor claimed to have it.

I also have two computers, and when hooking up one after is has not been used for a while, it erases my music on my phone if you haven't been smart enoguh to transfer the music folder.

iPhone is primarily designed to be synced to one computer. This is by design and has been known about for years. If you want to sync with multiple computers, manually manage your music, don't sync it. Read: http://support.apple.com/kb/ht1202

iTune is used so Apple can control what you are doing with our own property.

You might have purchased the phone, but you don't own the operating system or the other software used to operate it. You are licensed to use it (like most software). If you didn't agree with that license, and the features the software provides, why buy the product?

You should've done some research before parting with your money and bought a product which better suits your needs, instead of whinging when what you bought doesn't do something it never claimed to do.

the problem is that iTunes dos not work on one of my computers (Win 7 Professional, 64 bits).

Have you downloaded the 64-bit version of iTunes for that one computer it doesn't work on? See: http://support.apple.com/kb/DL1615

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Answer 6

mattis2 Author

Level 1

8 points

Jul 21, 2013 3:39 AM in response to Ocean20

I'm sorry, but you haven't got my point either. See my answer to Ocean20 above. This is not about having a harddrive, it's about how the phone is communication with my computer.

We don't have to discuss Apples business policy. Most people I know are saying: I like the product, but not their way of doing business. Yes, I of course have downloaded the 64 bits version. This particular computer is 4 months old. iTunes worked fine until the latest update was installed. When trying to install iTunes, I get the following message:

Itunes was not installed correctly Error 7 (Windows Error 5)

I have done everything that is suggeste on this site: https://discussions.apple.com/thread/4327537?start=0&tstart=0. Which in short is

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Update your .netframe work to version 4

I was hoping for some more suggestions. May be from Apple, as they actually have made the product.

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Answer 7

Rudegar

Level 10

170,706 points

Jul 21, 2013 3:35 AM in response to mattis2

most likely the usb mass storage support that earlier ipods had was

removed to avoid people using their ios devices to mule music to peoples computer that they didnt pay for (the music)

if this makes you very angry then use the feedback channel to inform apple of that

http://www.apple.com/feedback/

this forums is user helping user forum and we can't change the operation one way or the other

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Answer 8

mattis2 Author

Level 1

8 points

Jul 21, 2013 3:47 AM in response to Rudegar

The usb mass storage business is an issue and not an issue here. My initial problem is that iTunes will not install. I need iTunes to be able to let the phone communicate with the computer. If the phone had turned up as an harddrive, iTunes would not be required. The reason why dropping this option, I have guessed.

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Answer 9

Rudegar

Level 10

170,706 points

Jul 21, 2013 4:51 AM in response to mattis2

uninstall itunes

use regedit to search and delete all! things about itunes

restart the computer and reinstlal litunes

though some shady windows installs mess around with core dll files and getting itunes to run on those is not really possible

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Answer 10

mattis2 Author

Level 1

8 points

Jul 21, 2013 5:37 AM in response to Rudegar

Thank you, Rudegar. I did what you told me, but I'm sorry to say that the same error came up. I'm giving in. I have used too much time on this. I had expected that Apple came up with a patch file that cleaned iTunes all out, but they might be too busy to earn money. It's not a big deal either, as I have another computer where iTunes works.

This is probably my last iPhone even if I'm happy with the phone. Now they have changed the plug, leaving me with two car stands and 8 chargers that cannot be used without a rather expensive adaptor. Why didn't they use the micro USB port like most of the others?

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Answer 11

mattis2 Author

Level 1

8 points

Jul 21, 2013 7:50 AM in response to mattis2

By the way, In ran into a program called remove iTunes or something. Don't use it. It did not remove iTunes, but it removed my DVD drive by messing up the registry.

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Answer 12

TeeKnows

Level 3

831 points

Jul 21, 2013 7:56 AM in response to mattis2

Mattis2, I assume you have tried every step in the following article. http://support.apple.com/kb/HT1925

If so, try this article as well. http://support.apple.com/kb/TS3074

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Answer 13

mattis2 Author

Level 1

8 points

Jul 21, 2013 1:14 PM in response to TeeKnows

Thank you TeeKnows. Yes, I have gone trought both articles and what is suggested, but with no result. I also have called Apple, but the customer supporters didn't know so much about Windows. He came up with the answer you are using, when you don't have any answer - reinstall Windows. However, somebody in Apple must know, as they actually have made the program.

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Answer 14

mattis2 Author

Level 1

8 points

Jul 21, 2013 1:41 PM in response to mattis2

No message here

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Answer 15

Jul 21, 2013 1:44 PM in response to mattis2

Perhaps you should re-read the Terms of Use of these forums - the same ones you agreed to when signing up here. Then you wouldn't get your posts edited by the forum hosts for violating those terms.

You should also remember that these are user-to-user forums, and Apple staff do not participate, so you won't get an official reply from anybody representing Apple here.

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