lost_in_aperture

Q: aperture app not opening

I'm not able to open aperture app on my macbook pro after upgrading to mountain lion.. When I try to open it, it askes for serial number, however, when it rejects it. Please advice. I have aperture 2.1.4. Please advice. I'm desperate..

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jul 21, 2013 6:04 AM

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Q: aperture app not opening

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Jul 21, 2013 6:08 AM in response to lost_in_aperture
    Level 9 (53,640 points)
    Desktops
    Jul 21, 2013 6:08 AM in response to lost_in_aperture

    Upgrade Aperture to 3.4.5

     

    Aperture 2 does play nice with Mountain Lion

     

    Allan

  • by lost_in_aperture,

    lost_in_aperture lost_in_aperture Jul 21, 2013 6:15 AM in response to Allan Eckert
    Level 1 (0 points)
    Jul 21, 2013 6:15 AM in response to Allan Eckert

    hi Allan,

    thanks for reply..would upgrading Aperture mean buying the newest version from Apple store? Could it affect my library? j

  • by léonie,

    léonie léonie Jul 21, 2013 6:18 AM in response to lost_in_aperture
    Level 10 (107,215 points)
    iCloud
    Jul 21, 2013 6:18 AM in response to lost_in_aperture

    when it rejects it. Please advice. I have aperture 2.1.4. Please advice.

    Is your Aperture 2 an upgrade from Aperture 1? Then you will need to enter the Aperture 1 serial number as well.

     

    Make sure, you enter the serial number from an administrator account.

    And check, if you read all letters correctly, some letters like "1" and "I", or "O" and "0" can easily be confused.

     

    See these support articles:

    Troubleshooting Professional Application Serial Numbers

     

    Pro Application Replacement Serial Numbers

     

     

    You may still have an old file "ProAppsSystemID" in your System Library, that cannot be replaced:

     

    • Quit Aperture.
    • Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    • Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    • Reenter your serial number, hopefully for the last time.

     

     

    Sometimes Aperture will write this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp

     

    Use the Finder's "Go" menu

     

         Go > Got to folder    and  enter /tmp into the textfield. If you see ProAppsSystemID there, move it to its proper location in /Library/Application Support/ProApps.

     

     

    Aperture must be running, and you will have to wait a few minutes to be seeing the file appearing the /tmp directory.

     

    Regards

    Léonie

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jul 21, 2013 6:19 AM in response to lost_in_aperture
    Level 9 (53,640 points)
    Desktops
    Jul 21, 2013 6:19 AM in response to lost_in_aperture

    Yes. You have to purchase the upgrade

     

    Yes. Your library will be upgrade for the new Aperture so backup first.

     

    Allan

  • by léonie,

    léonie léonie Jul 21, 2013 6:26 AM in response to lost_in_aperture
    Level 10 (107,215 points)
    iCloud
    Jul 21, 2013 6:26 AM in response to lost_in_aperture
    ? Could it affect my library? j

     

    Aperture 2 und 3 libraries differ considerably. The upgrade will have to rebuild your Aperture libray to upgrade it for Aperture 3.

    See the Release Notes:  and scroll down to "a note on upgrading ...".

    It is strongly recommended to run the First Aid Tools to rebuild your Aperture library before upgrading to Aperture 3. So try to solve the serial number problem before upgrading. It would be safer.

  • by lost_in_aperture,

    lost_in_aperture lost_in_aperture Jul 21, 2013 6:43 AM in response to Allan Eckert
    Level 1 (0 points)
    Jul 21, 2013 6:43 AM in response to Allan Eckert

    Thank you very much. If i purchese the upgrade online, would it be possible to run in on two laptops? If so, how do i proceed to install it on the other laptop. Also, is the time machine backup enough? Im not sure, whether the backup is going to work with Apperture not running.. Im sorry, if those questions seem really stupid..

    j

  • by léonie,

    léonie léonie Jul 21, 2013 6:59 AM in response to lost_in_aperture
    Level 10 (107,215 points)
    iCloud
    Jul 21, 2013 6:59 AM in response to lost_in_aperture

    When you buy the upgrade from the App Store, you will see it in the "Purchased" tab of the App Store, when you sign in with the Apple ID you used to buy it. You can simply download it on all compatible Apple Computers you own or control. The licence does not restrict the number of installations, as long as it is for private purposes.

     

    See the Tech Specs to see, if your Macs are compatible: http://www.apple.com/aperture/specs/