Cat.M.E
Level 1
(0 points)
Q: I can't connect to the Internet, this is my first mac so am very confused! Help!
Hi,
I have a Mac OS X version 10.6.8 and am trying to connect to my wireless Internet, I've been trying for two days now. It recognises the network, I've entered the password, the network signal on the top bar is on, but when I open a web page it says 'you are not connected to the Internet'. This is my first mac so I have no idea what to do! Any help would be much appreciated!
iMac, Mac OS X (10.6.8)
/avatar/44.png "Baby Boomer (USofA)"){kind=small}
Baby Boomer (USofA)
Level 9
(57,623 points)
Try the basics first:
Change your router channel number. Most times this works & is all you have to do.
Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT4628 Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
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What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
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If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.
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