solomonfromtallinn
Level 1 (0 points)

Q: How to restore music purchases, in Finland?

Hi,

 

I'm trying to support my girlfriend who is trying to do this. 

 

We're in Finland.  She backed up her ipad (icloud and itunes) and gave her device to her father.  Then purchased a new ipad (retina) and I did the restore which I thought would put all the apps and data back.

 

However, she's missing some music purchases and some in-app purchases (magazines and the like).

 

According to this page http://support.apple.com/kb/HT5085 she can't download the msuci purchases again. (This was news to us).

 

How do we get the purchased music and in-app purchases back?  Any one got any advice?

 

thanks,

 

Paul

iPad 2, iOS 6.1.3

Posted on Jul 21, 2013 10:50 AM

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solomonfromtallinn

Q: How to restore music purchases, in Finland?

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  • Helpful answers

  • by King_Penguin,Helpful

    King_Penguin King_Penguin Jul 21, 2013 11:09 AM in response to solomonfromtallinn
    Level 10 (133,666 points)
    iTunes
    Jul 21, 2013 11:09 AM in response to solomonfromtallinn

    If she hasn't got the music on her computer's iTunes library nor on a backup, then if they are still in the store then she can try contacting iTunes Support and see if they will grant her a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    For the in-app purchases, from http://support.apple.com/kb/HT4009

    If you lose your In-App Purchases because apps were accidentally deleted, or if you had to restore your device without a backup, you may be able to download some of your in app purchases again for free. Not all In-App Purchases are eligible for free download again.

    • Replenishable In-App Purchases and subscriptions cannot be downloaded again for free, and must be repurchased. Examples include but are not limited to: extra ammo, additional health, extra experience points, or other one-time services.
    • Non-replenishable In-App Purchases and auto-renewing subscriptions can be downloaded again for free. Examples include: bonus game levels, a map/city guide, a daily news subscription, or other recurring services.
    • To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name for the original In-App Purchase.

  • by solomonfromtallinn,

    solomonfromtallinn solomonfromtallinn Jul 21, 2013 11:26 AM in response to King_Penguin
    Level 1 (0 points)
    Jul 21, 2013 11:26 AM in response to King_Penguin

    Thanks for the quick response.  We'll try the support link.

     

    We managed to find a 'restore purchases' button in one of her magazine apps.  The main problem is one which is all in Finnish so I guess we'll need to contact them by email because I can't see anything suitable to click.

     

    If I get anything from the support email I'll write back.

     

    thanks again.

     

    Paul