Destiboo

Q: My MacBook Pro won't turn on

It started when I was playing a game on it, and it started to freeze. So I turned it off and it didn't turn on. So I tried again and would just stay on the start up screen with the white screen and apple logo on it, it would stay on that screen. Then I turned it off and on again and it worked, but it didn't want to connect to the wifi and when I tried syncing my phone to it, it said it could connect to iTunes and it turned off. It also gets really hot. What can I do to fix it so it works again??

MacBook Pro

Posted on Jul 21, 2013 12:30 PM

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Q: My MacBook Pro won't turn on

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  • by Kappy,

    Kappy Kappy Jul 21, 2013 12:34 PM in response to Destiboo
    Level 10 (271,860 points)
    Desktops
    Jul 21, 2013 12:34 PM in response to Destiboo

    Reinstall OS X. Two procedures follow - one for Snow Leopard the other for Lion/Mountain Lion:

     

    Reinstall Snow Leopard without erasing the drive

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1.

     

     

    Reinstalling Lion/Mountain Lion Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • by The hatter,

    The hatter The hatter Jul 21, 2013 12:47 PM in response to Destiboo
    Level 9 (60,935 points)
    Jul 21, 2013 12:47 PM in response to Destiboo

    MacBook Series Forums
    https://discussions.apple.com/community/notebooks?view=discussions
    http://www.apple.com/support/macbookpro 

    Mac OS X Forum
    https://discussions.apple.com/community/mac_os?view=discussions

     

    Resetting the System Management Controller (SMC)

    https://support.apple.com/kb/HT3964

     

    Temperature Monitor

    https://www.macupdate.com/app/mac/12381/temperature-monitor

    http://www.bresink.com/osx/HardwareMonitor.html

     

    General purpose Mac troubleshooting guide:

    Mac OS X: Starting up in Safe Mode - http://docs.info.apple.com/article.html?artnum=107393

    What is Safe Boot, Safe Mode? (Mac OS X) - http://support.apple.com/kb/HT1564

    Isolating issues in Mac OS X

    Creating a temporary user to isolate user-specific problems:

    Isolating an issue by using another user account

    Identifying resource hogs and other tips:

    Using Activity Monitor to read System Memory and determine how much RAM is being used

    Starting the computer in "safe mode":

    Mac OS X: What is Safe Boot, Safe Mode?

    To identify potential hardware problems:

    Apple Hardware Test

    General Mac maintenance:

    How to install OS X on a new or faulty HD without Internet recovery

    Corrupt and new disks might not have a working Recovery partition, but there are still ways to access one and reinstall OS X, if needed.

    Helps if you know and post OS version otherwise we assume latest (10.8.4)

    MacBook Pro - wireless/network issues

     

    AirPort Utility 6.3.1 for Macupdate: http://support.apple.com/kb/DL1664

    Learn more about Apple Wi-Fi at: http://www.apple.com/wifi/