Powerbook not recognizing iPod Nano. Dialogs: IPod may be corrupted; Restore factory settings "Failed could not be read from or written to" Now not visible. Tried unplugging # times & restarting. ITunes updated 11.0.4. HELP!

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AnneUK77 Author

Level 1

8 points

Powerbook not recognizing iPod Nano. Dialogs: IPod may be corrupted; Restore factory settings "Failed could not be read from or written to" Now not visible. Tried unplugging # times & restarting. ITunes updated 11.0.4. HELP!

Powerbook & iTunes not recognizing iPod Nano - not visible. IPod is black.

Number of Dialogs: 1) iPod disconnected incorrectly; 2) iPod appears to be corrupted; 3) Restore factory settings.

I have disconnected & reconnected, restarted a number of times. iPod is still black & unresponsive. HELP!

MacBook Pro, Mac OS X (10.7.5)

Posted on Jul 21, 2013 3:42 PM

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Answer 1

Best reply

jeremy_v

Community Specialist

Jul 23, 2013 11:52 AM in response to AnneUK77

Hi AnneUK77,

Thanks for visiting Apple Support Communities.

See these links for some troubleshooting steps that can help with sycning your iPod nano:

iPod not recognized in iTunes and Mac desktop

http://support.apple.com/kb/ts1410

http://www.apple.com/support/ipod/five_rs/

Cheers,

Jeremy

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Answer 2

Chris CA

Level 10

82,434 points

Jul 23, 2013 12:03 PM in response to AnneUK77

PowerBook or MacBook?

Which iPod nano?

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Answer 3

AnneUK77 Author

Level 1

8 points

Jul 23, 2013 2:31 PM in response to jeremy_v

Thank you Jeremy, I clicked your links and troubleshot all of these but nothing worked. The iPod is completely black & unresponsive. I've had it sitting in my dock to recharge in case that was the problem but still nothing.

It's strange because I had received a dialog "Your iPod has been restored to factory settings and is restarting etc ..." I believe that was when it went black.

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Answer 4

AnneUK77 Author

Level 1

8 points

Jul 23, 2013 2:35 PM in response to Chris CA

Hi Chris,

I have a Powerbook, 10.7.5. My Nano is I think the original 1st generation Model A1137 4G. Software version 1.3.1 (I only know that because I did screen captures as I was having the prob).

I'm simply lost without my iPod.

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Answer 5

Chris CA

Level 10

82,434 points

Jul 23, 2013 2:44 PM in response to AnneUK77

1st gen nano is pretty old. Apple quit making almost 7 full years ago. Most likely the battery is dead.

Try this...

Plug it into the computer.
Toggle Hold switch to On then Off.
Press & hold both Menu & Select fro ~10 seconds, until you see the Apple menu.

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Answer 6

AnneUK77 Author

Level 1

8 points

Jul 23, 2013 2:53 PM in response to Chris CA

Thank you, really appreciate your help. I just tried that but still no response. It is old but when I'm not using it, it always sits in the dock so it is constantly charged & prior to this battery was lasting at least a couple of hours outside of the dock.

BTW I mispoke, I have a MacBook Pro 3.1 / Intel Core 2 Duo, (Not Powerbook - I guess the problem hadme harkening back to my really old laptop).

Best, Anne

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Answer 7

Chris CA

Level 10

82,434 points

Jul 23, 2013 3:28 PM in response to AnneUK77

Dunno if this is still valid

See this -> http://www.apple.com/support/ipodnano_replacement/

It is old but when I'm not using it, it always sits in the dock so it is constantly charged

I'd still bet the battery is gone.

BTW I mispoke, I have a MacBook Pro 3.1 / Intel Core 2 Duo, (Not Powerbook - I guess the problem hadme harkening back to my really old laptop).

I aksed because your signature line was dfferent than you were describing.

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Answer 8

AnneUK77 Author

Level 1

8 points

Jul 23, 2013 4:03 PM in response to Chris CA

Hi Chris, I tried this again and realize I was pressing the Pause + Center Select buttons versus the Menu + Center. This time it worked like a dream. THANK YOU, so appreciate your help.

Best, Anne

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