1 Reply Latest reply: Jul 21, 2013 5:48 PM by randers4
pfpcronin Level 1 Level 1 (0 points)

I have a new brand iPhone 4 that I need to sync to iTunes for Windows (and by extension Microsoft Outlook 2007).


I downloaded and installed ITunes64Setup.exe several times today, but kept getting a series of error messages that prevented me from syncing the iPhone4 to my Windows 64-bit laptop (running Windows 7).


I received one error message "Service Apple Mobile Device failed to start (see image below), each time I re-installed iTunes64setup.exe. 



Apple Mobile device installation failure.JPG



When I attempt to sync the iphone, I get the message below :  "the iphone cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes". 



iphone cannot sync msg.JPG


I have tried to install and run as administrator.


The iPhone 4 is my first Apple product.  I am very unimpressed and VERY FRUSTRATED.


Any help would be greatly appreciated.  thx - Paul

iPhone 4, iOS 6.1.4