now.thats.what.i.called.HELP
Level 1 (0 points)

Q: Pre-ordered an EP and it's not letting me download - please help

I pre-ordered an EP and on itunes it say's i've purchasd it but can't find it anywhere, Lauren Aquilina needs my help to become number one pleeeeeeeeeeeeease help!!!

iPhone 3GS (8GB), iOS 6.1.3

Posted on Jul 21, 2013 5:35 PM

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now.thats.what.i.called.HELP

Q: Pre-ordered an EP and it's not letting me download - please help

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  • by matt00,

    matt00 Jul 24, 2013 6:20 AM in response to now.thats.what.i.called.HELP
    Level 5 (4,015 points)
    Jul 24, 2013 6:20 AM in response to now.thats.what.i.called.HELP

    Hello,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.