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Jul 24, 2013 7:24 AM in response to arismomby matt00,Hello arismom,
Thanks for the question, and welcome to Apple Support Communities.
The following resources outline troubleshooting steps for issues with iTunes unexpectedly freezing (based on your operating system):
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.