HT203527: Get help using iCloud storage

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userremoved
Level 1 (0 points)

Q: no storage available

I've purchased extra storage but my phone still wont allow me to download anything or take photos unless I delete things, am I doing something wrong??  I received confirmation email to say it would be £14 a year but still not available.

iPhone 4S, iOS 6.1.3

Posted on Aug 4, 2014 7:17 AM

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userremoved

Q: no storage available

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  • by stedman1,

    stedman1 stedman1 Jul 22, 2013 2:21 AM in response to userremoved
    Level 9 (73,714 points)
    Apple Watch
    Jul 22, 2013 2:21 AM in response to userremoved

    That message refers to local storage on the phone, not iCloud storage. You will need to delete content on the phone in order to install new content.

  • by userremoved,

    userremoved userremoved Aug 4, 2014 7:17 AM in response to stedman1
    Level 1 (0 points)
    Aug 4, 2014 7:17 AM in response to stedman1

    Without sounding stupid, do you mean I have to delete apps and photos etc like that on my phone??

  • by stedman1,

    stedman1 stedman1 Jul 22, 2013 2:30 AM in response to userremoved
    Level 9 (73,714 points)
    Apple Watch
    Jul 22, 2013 2:30 AM in response to userremoved

    I short, yes. When you check: Settings - General - Usage - ??? Does it account for the majority of your iPhone space there? When you connect the iPhone to your syncing computer, does it show a large amount of "Other" in the status bar at the bottom? (>1gB)

  • by userremoved,

    userremoved userremoved Aug 4, 2014 7:17 AM in response to stedman1
    Level 1 (0 points)
    Aug 4, 2014 7:17 AM in response to stedman1

    it says I have 264mb available and 13.3 GB used.  I cant check on computer at mo but will later.  So my phone backs up to Icloud so even if I delete music etc from my handset it will always be in icloud is that right???

  • by pvonk,

    pvonk pvonk Jul 22, 2013 7:27 AM in response to userremoved
    Level 6 (13,739 points)
    Jul 22, 2013 7:27 AM in response to userremoved

    Music?  No.  Music is not stored on icloud unless you subscribe to itunes match.

     

     

    To delete files on your device:

     

    Delete apps you don't use.

    Delete videos you don't want (these take up a lot of space).

    Do you have a lot of emails stored on the device?

    Are there apps that store data files, like a PDF reader?  If there are a lot of these, you need to delete some.

     

    But for videos and photos, always sync them to a computer first to archive them.

     

     

    The bottom line is that you need to remove data and/or apps on your device to make more storage available.