6 Replies Latest reply: Oct 17, 2013 12:50 AM by CloudMed
MrElvey Level 1 Level 1

If http://support.apple.com/kb/HT1766 says "Backed-up information includes purchased music, TV shows, apps,…" then why aren't apps backed up, according this message that comes up when when I prepare to Restore:

 

Screen Shot 2013-07-22 at 10.58.28 AM.png

Is the KP entry inaccurate?  Sure seems to be!!!

 

I'm having trouble with my iPad and I'm wary of unwanted side effects of a Restore.


iPad, iOS 5.1.1
  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    The content of the apps will be included in the backup, but not the apps themselves - before doing the restore you should do File > Devices > Transfer Purchases so as to copy all of your iTunes downloads over to your computer, so that they can then be copied back by the restore (and so that you can take a backup copy of them, there is no guarantee that any item will remain in the store for future re-downloading, and not all content types can be re-downloaded in all countries).

  • MrElvey Level 1 Level 1

    Yes, I did do the transfer after I got this message, and another backup, but my questions were just why, and "Is the KB entry inaccurate?" (err, oops, I initially typed KP; I meant KB, as in Knowledge Base, as in 'kb/HT1766')  Hope your guidance helps another who needs to Transfer Purchases.

     

    My restore is in progress.

     

    It seems that 'Yes' is the answer to, "Is the KB entry inaccurate?"

     

    Apple really should update this KB entry!  I very nearly did a Factory Reset before restoring, and before transferring my purchases, but after having done what a lot of apple documentation mislead me and surely many others to think is a (sufficiently) complete backup in iTunes.

     

    Also, I could have more precisely asked,  "Would I really have to re-purchase purchased apps, music and videos to use them again, after having done a successful backup with iTunes and restore with iTunes?"

  • MrElvey Level 1 Level 1

    So many contradictions:

     

    http://www.apple.com/ipad/icloud/#backup says (numbering changed; otherwise, this is a direct quote):

    Connect your device to Wi‑Fi and enter your Apple ID and password. Your personal data — along with your purchased music, movies, TV shows, apps, and books — will appear on your device, automatically.1

    1. Backup of purchased music is not available in all countries. Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or iBookstore.
  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    MrElvey wrote:

     

    So many contradictions:

     

    http://www.apple.com/ipad/icloud/#backup says (numbering changed; otherwise, this is a direct quote):

    Connect your device to Wi‑Fi and enter your Apple ID and password. Your personal data — along with your purchased music, movies, TV shows, apps, and books — will appear on your device, automatically.1

    1. Backup of purchased music is not available in all countries. Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or iBookstore.

    Not really. iCloud and iTunes backup different items. Confusing maybe, but not contradictory.

     

    iCloud backup apps because if you rely solely on iCloud, and have gone PC free, Apple assumes that you are not using iTunes, so iCloud allows you to recover everything from the iCloud backup. If you are using iTunes, your purchases are transferred into your iTunes library when you sync, and your app data and device settings are stored in the backup on your computer.

     

    These "magical" devices can be somewhat confusing to use and a little intimidating at times as well. You just have to read all of the relevant links in the support articles in order to get the full picture.

     

    I am not trying to be argumentative either because I agree with much of what you said. Apple should have broken this down into two very distinct articles about iCloud backups and iTunes backups instead of lumping it all together and making you have to click on more links that relate to the same thing. Put all of the information In one kb article for iCloud backups and do the same for iTunes backups. It wouldn't be quite so confusing then.

     

    IMHO - in Apples quest to make it "just work", sometimes they make it "just confusing"

  • MrElvey Level 1 Level 1

    Demo, what excuses or explains away the contradiction? 

     

    You say it's confusing, but to my eye, it's far worse than that.  The information from Apple is clearly false.  For example, it clearly, unambiguously, and falsely indicated that I'd made a complete backup when I hadn't.  It's not confusing; it's wrong.  No?

     

    The information on when a user's Keychain is restored appears to be false as well.  I restored an encrypted backup and the Keychain was not resored.  (Yes, OS was >= 4.)

  • CloudMed Level 1 Level 1

    I downloaded a programme Pad2Mac to keep the ipad contect by moving them to my computer then back to the device and yea it was a problem I wanted to fix thanks for the reply anyway