Frozen error!

To whom it may concern:

I don't know if you can help me, but hopefully you can.

I was making a purchase on "Tribez" and I received an error stating "unable to complete your purchase". I presse "ok" and it will not exit. It is frozen on my screen. I have tried to contact gameinsight, but have not had any luck. I was wondering if you could possibly help me resolve this issue.

I have reinstalled and reset with no luck.

Thank you,

Frances D. Hood.