problem watching itune movie
I just downloaded a movie from itunes but it won't go beyond 4:07 minutes and gets stuck there?
Thanks,
Ehaghver
iMac
User profile for user:
sheila_m.
User level:
Community Specialist
Hello Ehaghver,
Welcome to the Apple Support Communities. Sorry to hear the movie you purchased from iTunes is not playing past 4:07 minutes.
If the movie has completely downloaded, I recommend deleting the movie downloading the movie again from your list or purchased movies. You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to play the movie, you can report an issue with this purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.