HT203528: Get help using iCloud Mail
Learn about Get help using iCloud Mail
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Jul 25, 2013 6:41 AM in response to justbjayby braden85,Hi justbjay!
I would recommend that you follow the steps for troubleshooting an issue with sending and receiving mail in iOS for this particular issue. Those steps can be found right here:
If you are unable to send or receive email, try the following steps:
- Restart the iOS device.
- Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
- Try an alternative Internet connection.
- If your email is provided by your Internet provider, try connecting from the home network.
- If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.
- If not, try a different Wi-Fi network.
- Log in to your email provider's website to ensure that the account is active and the password is correct.
- Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
The full text of this article can be found here:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Thanks for coming to the Apple Support Communities!
Regards,
Braden
