HT203528: Get help using iCloud Mail

Learn about Get help using iCloud Mail
justbjay

Q: My email is foll of "no sender" "no subject". I can't delete any of them

Anyone else ever have this problem.

iPad

Posted on Jul 22, 2013 6:06 PM

Close

Q: My email is foll of "no sender" "no subject". I can't delete any of them

  • All replies
  • Helpful answers

  • by braden85,

    braden85 braden85 Jul 25, 2013 6:41 AM in response to justbjay
    Community Specialists
    Jul 25, 2013 6:41 AM in response to justbjay

    Hi justbjay!

     

    I would recommend that you follow the steps for troubleshooting an issue with sending and receiving mail in iOS for this particular issue. Those steps can be found right here:

    If you are unable to send or receive email, try the following steps:

    1. Restart the iOS device.
    2. Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
    3. Try an alternative Internet connection.
      • If your email is provided by your Internet provider, try connecting from the home network.
      • If your iOS device has an active cellular data plan, try to disable Wi-Fi:  Tap Settings > Wi-Fi and turn off Wi-Fi.
      • If not, try a different Wi-Fi network.
    4. Log in to your email provider's website to ensure that the account is active and the password is correct.
    5. Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.

    The full text of this article can be found here:

     

    iOS: Unable to send or receive email

    http://support.apple.com/kb/ts3899

     

    Thanks for coming to the Apple Support Communities!

     

     

    Regards,

    Braden