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I cant burn a playlist to disc,error states : "Disc burner or software not found'


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

ASUSTeK Computer Inc. N53SV

iTunes 11.0.4.4

QuickTime 7.7.4

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00C5B7E0033EE370

Current user is not an administrator.

The current local date and time is 2013-07-23 22:40:29.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 540M

Intel Corporation, Intel(R) HD Graphics Family

 

**** External Plug-ins Information ****

No external plug-ins installed.

**** Device Connectivity Tests ****

iPodService 11.0.4.4 (x64) is currently running.

iTunesHelper 11.0.4.4 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Fresco Logic xHCI (USB3) Controller FL1000 Series. Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod classic running firmware version 2.0.1

Serial Number: 8K926EDH2C5

iPhone 3GS running firmware version 6.1.3

Serial Number: 86011AZ43NP

iPad (4th Generation) (Wi-Fi + Cellular) running firmware version 6.1.3

Serial Number: DMQJRYSZF18Y

 

Posted on Jul 23, 2013 5:42 AM

Reply
1 reply

Jul 25, 2013 10:08 AM in response to sarejade

Hello sarejade,


It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.


I recommend starting with the steps in this article:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

http://support.apple.com/kb/TS2308


If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:

iTunes for Windows: Additional troubleshooting tips for burning issues

http://support.apple.com/kb/TS1374


Thank you for using Apple Support Communities.


Best,

Sheila M.

I cant burn a playlist to disc,error states : "Disc burner or software not found'

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