Q: Pre Order not downloading
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Jul 25, 2013 11:43 AMby pedro d,Hello there, Millie Pagan.
The following Knowledge Base article goes over how to get pre-orders normally:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If for whatever reason that isn't working for you, the following article has an alternate way of retrieving your purchase:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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Jan 15, 2014 12:20 PMby BML0319,HERS HOW TO FIX!! To download the preorder you have to go into ITUNES PREFERENCES→CLICK THE STORE TAB→check the box that says AUTOMATICALLY CHECK FOR AVAILABLE DOWNLOADS also check DOWNLOAD PRE-ORDERS WHEN AVAILABLE. click ok and the albums and songs you pre-orderd should begin to download. This should fix all these issues with the preordering.
CANNOT BE DONE ON IPHONE/IPOD. ONLY MAC OR WINDOWS ITUNES VERSION.
