Pre ordered music. Got the email that said its ready to download. When I go to iTunes on my phone it shows that I purchased but it hasn't downloaded, no option to check for downloads. I don't use iCloud, I have that option off. I've never had this problem before.
Hello there, Millie Pagan.
The following Knowledge Base article goes over how to get pre-orders normally:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If for whatever reason that isn't working for you, the following article has an alternate way of retrieving your purchase:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
How did they fix yours?
Did you FULFILL the order? Usually that's the issue right there...
HERS HOW TO FIX!! To download the preorder you have to go into ITUNES PREFERENCES→CLICK THE STORE TAB→check the box that says AUTOMATICALLY CHECK FOR AVAILABLE DOWNLOADS also check DOWNLOAD PRE-ORDERS WHEN AVAILABLE. click ok and the albums and songs you pre-orderd should begin to download. This should fix all these issues with the preordering.
CANNOT BE DONE ON IPHONE/IPOD. ONLY MAC OR WINDOWS ITUNES VERSION.
Pre Order not downloading
