1 Reply Latest reply: Jul 23, 2013 8:40 AM by King_Penguin
ITartist13 Level 1 Level 1 (0 points)

Over the last 5 years I have both audio books, TV programs, films which were in a library on my laptop and in I cloud. Since then I have changed my account/ID/pasword. I have forgotten this info. Now I have a new laptop and a new tuch I Pod account ID/password on which I have new both stuff. I am not able to retrieve my old library. Can you help?

  • 1. Re: I am not able to retrieve my library. I have forgotten my previous ID. How can I download my library onto my new computer and I pod
    King_Penguin Level 10 Level 10 (95,175 points)

    All content is tied to the account that downloads it, so to be able to try and re-download it you will need to know what the account id is, and its password (though you should be able to get the password reset if you can't remember it : http://iforgot.apple.com). If you don't know the account id then do you still have any of the items anywhere so that you can try to add them to your computer's iTunes (File > Add To Library) - the account id is embedded in each item that you download, so trying to add an item to your library should result in a prompt to authorise its account on it if it's not already authorised.

     

    Not all item types can be re-downloaded (audiobooks are one-time only downloads), and whether you can re-download music, films and TV shows depends upon what country that you are in, and whether they are still in the store. What you can re-download will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes. But note that re-downloading an account's items may tie your computer to that account for 90 days : http://support.apple.com/kb/HT4627