9 Replies Latest reply: Aug 1, 2013 8:17 AM by Chip_M
tmccabejr Level 1 Level 1 (0 points)

I have updated my 2011 MB Pro to OS 10.8.4. I have an Airport Extreme network with 3 other desktop Macs connected - a Mac Pro, a G5, and an older iMac all runing a combination of Snow Leopard or Mountain Lion, but not the latest OS 10.8.4 update.

 

I can connect and share files from those older OS Mac desktops with each other and to the MB Pro. Trying to connect from the MB Pro to either desktop Mac hangs. In a nutshell - to the MB Pro is fine, from the MD Pro hangs. An icon for the selescted volume does appear on the MB Pro's desktop when try to access one of the desktops but the connection window stays open and I get the dreaded beach ball. Only answer is to shutdown the MB Pro, restart, and do the file sharing from the desktops to the MB Pro. That direction works okay.

 

I suspect there is something in the latest OS update that is causing the networking problem. Is there a fix? I could update the desltop Macs to OS 10.8.4 but am afraid I'll have no netwroking capability at that point. So, just checking to see if there is a known networking issue with OS 10.8.4, or perhaps a workaround.

 

Thanks Much!


MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.4)
  • Chip_M Level 1 Level 1 (15 points)

    I've got a very similar situation.

     

    MBP running Mountain Lion 10.8.4, on a network with 4 other Mac Pros.  3 runninging Snow Leopard, one running Leopard.

     

    Until recently, I could access any computer from any other computer on the network.

     

    Now I cannot access any of the Mac Pros from the MBP, but it does work the other way around.  I CAN access the MBP from the Mac Pros.

     

    Nothing else has changed other than the Mountain Lion update.

     

    Hopefully the next update will fix it.

     

    I should add that in the finder on the MBP, all 4 Mac Pros are listed under "Shared" as usual.

    However, when I click on any of them, it tries to connect for a little while, then the "connect" button vanishes leaving only "Share screen".

    If I click "share screen", it hangs for a little while, and then the "Shared" listing in the left column vanishes all together.

     

    This behavior happens is happening on both my home and work networks.   2 different physical locations - same behavior.

     

    Home network has a Mac Pro also with Mountain Lion though, and I can't connect in either direction there.

  • Eric Root Level 7 Level 7 (31,215 points)

    Are you doing this via screen sharing?

     

    On the MacBook Pro

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac

  • Chip_M Level 1 Level 1 (15 points)

    Good thinking Eric, but still no joy.

     

    Under the clean admin account, the other shared Macs are not even listed in the Finder sidebar.  Presumably because they'd never been connected before.

     

    Under my usual user account, the other Macs are listed in the sidebar, but as I try to access them, they disappear.

     

    Also, I'm doing this directly, not via screen share, FWIW.

  • Eric Root Level 7 Level 7 (31,215 points)

    Under the clean admin account, the other shared Macs are not even listed in the Finder sidebar.  Presumably because they'd never been connected before.

     

    They should still show up. In the new account, check Finder/Preferences/Sidebar/Devices & Shared to make sure the correct items are selected.

     

    For your normal account - you need to look in your user Library/Preferences for the .plist. Hold down the option key while using the Finder Go To Folder command. Enter ~/Library/Preferences/com.apple.finder.plist.  Move the plist to your desktop.

     

    Force quit Finder (command - option -esc, select Finder). After it relaunches, test. If it works okay, delete the plist(s) from the desktop.

     

    If the same, return the .plist to where you got it from, overwriting the newer one.

     

    If you prefer to make your user library permanently visible, use the Terminal command found below.

     

    Show User Library

     

    You might want to bookmark the command. I had to use it again after I installed 10.8.4. I have also been informed that if you drag the user library to Finder it will remain visible.

  • Chip_M Level 1 Level 1 (15 points)

    The other Macs are now showing up in the sidebar, before I even had a chance to make any changes in the Finder preferences.

     

    But the behavior remains. 

     

    Screen Shot 2013-07-25 at 3.40.10 PM.png

     

    When I select a server, and press "Connect As...", it hangs for a little while, then the "Connect As..." button vanishes leaving only the "Share screen..." button.

     

    Screen Shot 2013-07-25 at 3.38.50 PM.png

    When I press "Share Screen..." it hangs for a little while and then the server disappears from the SHARED sidebar all together.

  • Eric Root Level 7 Level 7 (31,215 points)

    I get a completely different screen when I select the computer in the sidebar???????

  • Eric Root Level 7 Level 7 (31,215 points)

    Screen Shot 2013-07-25 at 4.37.29 PM.png

  • Chip_M Level 1 Level 1 (15 points)

    That's basically the same thing I get but you're viewing in the Finder's column mode, where mine is in lines mode. 

  • Chip_M Level 1 Level 1 (15 points)

    I just tried connecting via the menu bar Go To Server command, and typed in afp://(ip address), and was able to successfully connect my Mountain Lion MBP to SL MP, in both directions using that method.

     

    Screen share is still elusive though.