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Kel1970
Level 1 (0 points)

Q: Problems with backing up after iOS update

Is anyone else having this problem? After most recent update, myself and others have experienced issues with backing up phones and iPads. Mine hasn't been backed up in weeks.  The message tells me to mange settings .  We have deleted apps, pics, and managed what's stored .  Nothing changes it or seems to help.  My son even took his iPad off the iCloud . Is this just an AT&T problem? Or just a problem ?

iPhone 5, iOS 6.1.4, iPad 2 also

Posted on Jul 23, 2013 1:31 PM

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Kel1970

Q: Problems with backing up after iOS update

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  • by Kel1970,

    Kel1970 Kel1970 Jul 23, 2013 1:34 PM in response to Kel1970
    Level 1 (0 points)
    Jul 23, 2013 1:34 PM in response to Kel1970

    *meant to say att problem

  • by pvonk,

    pvonk pvonk Jul 23, 2013 1:52 PM in response to Kel1970
    Level 6 (13,739 points)
    Jul 23, 2013 1:52 PM in response to Kel1970

    What happens when you do a manual backup?

  • by randers4,

    randers4 randers4 Jul 23, 2013 1:53 PM in response to Kel1970
    Level 9 (62,891 points)
    Jul 23, 2013 1:53 PM in response to Kel1970

    Unless AT&T is your internet provider it shouldn't have anything to do with them as backing up to iCloud works over wifi.  It may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.

     

    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

  • by Kel1970,

    Kel1970 Kel1970 Jul 23, 2013 2:24 PM in response to pvonk
    Level 1 (0 points)
    Jul 23, 2013 2:24 PM in response to pvonk

    It says I don't have enough storage .. But this started happening right after the update .. The only thing bring backed up is camera roll , contacts, and find my iPhone .. I've turned everything else off

  • by Kel1970,

    Kel1970 Kel1970 Jul 23, 2013 2:27 PM in response to randers4
    Level 1 (0 points)
    Jul 23, 2013 2:27 PM in response to randers4

    The only thing being backed up is camera roll , contacts , and find my iPhone .  I've done same on iPad ..

    And my son has deleted stuff too and turned off apps .  It's just weird that it happened after the update ..

    And I know several other people experiencing the exact same problem .

  • by randers4,

    randers4 randers4 Jul 23, 2013 2:31 PM in response to Kel1970
    Level 9 (62,891 points)
    Jul 23, 2013 2:31 PM in response to Kel1970

    Try deleting your backup, then see if you can back up.  If not, turn off everything under Backup Options in Settings>iCloud>Storage & Backup>Manage Storage>your device and see if you can backup then.