iTunes for Windows 11.0.4: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

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Level 1

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iTunes for Windows 11.0.4: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Title says it all.

I've had this issue on this machine for some time but not forever. Music playback is fine but anything video related freezes the program. When I launch the program in safe mode it works though. Clearly some add-on or file is causing it to foul up.

Before anyone suggests this: https://discussions.apple.com/docs/DOC-4221 <-- I've tried it to no avail so please don't repost 🙂

Anyways this is really annoying, please help.

Thanks

P.S. I know my way around the computer so no need to cripple your explaination 😉

Windows 7, Win 7 x64

Posted on Jul 23, 2013 5:58 PM

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Answer 1

matt00

Level 5

4,041 points

Jul 26, 2013 6:34 AM in response to Appropriator

Hello Appropriator,

Thanks for the question, and welcome to Apple Support Communities.

The following article outlines further suggestions for troubleshooting video playback. While you have already completed one of the steps, there are a few more that you can try:

Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

http://support.apple.com/kb/TS1718

Additional Information

Some customers using computers containing NVIDIA nForce Serial ATA (SATA) controllers may experience unexpected behavior when playing videos in iTunes on Windows from a SATA hard drive. iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly reboot or show a blue screen. Standard IDE hard disks are unaffected by this issue. If your computer contains a standard IDE hard disk, you can copy your video files to that disk and play those copies of the files in iTunes or QuickTime Player.

Thanks,

Matt M.

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Answer 2

Sep 12, 2013 5:09 AM in response to matt00

Hi,

I have just downloaded the latest version of Itunes twice and as soon as you open the application it shuts down saying there was an error. I am running windows 8, and have an intel core i7 processor if that helps...

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