1 Reply Latest reply: Jul 26, 2013 6:47 AM by matt00
DJ Sting Ray Level 1 Level 1 (0 points)

my ipod nano won't turn on and i tried charging it and it won't charge... i tried updating itunes on my computer and that didn't work either. ... i tried almost all of the troubleshooting tips and they didn't work either...  when i tried resetting my ipod, all i got was a plain WHITE SCREEN... please remember that it is an ipod nano and i don't have the option to hold the home button and the lock button at the same time... if anyone has any solutions that may help, please don't hesitate to suggest something... ANYTHING... i miss my music


iPod nano
  • Community Specialists Community Specialists (4,010 points)

    Hello DJ Sting Ray,

     

     

    Thanks for the question. The following articles provide the most relevant information for troubleshooting power issues with the iPod nano (6th generation):

     

    iPod nano (6th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS3474

     

    Will not turn on or screen remains dark

     

    - Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.

     

    - If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.

     

    - If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.

     

    - If the screen remains dark and will not turn on, then your iPod may need service.

     

    […]

     

    My issue is still not resolved. What do I do next?

     

    For information on servicing your iPod, go to the iPod Service FAQ.

     

    Thanks,

     

    Matt M.