TS1412: iPod shuffle troubleshooting and service FAQ
Learn about iPod shuffle troubleshooting and service FAQQ: My ipod shuffle will not turn on and will not charge using a computer or wall outlet. I cannot restore it because my computer does ... My ipod shuffle will not turn on and will not charge using a computer or wall outlet. I cannot restore it because my computer does not pick it up either. I need help because it's only 2 months old and hardly used. more
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Helpful answers
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Jul 26, 2013 7:58 AM in response to crickety22by sterling r,Howdy Crickety22,
Using the USB cord in different locations is a great way to help isolate this kind of issue. Since you have done that, the next step I would recommend is testing a different USB cable with the device.
Check out this info from the article named Archived - iPod's battery doesn't charge found here http://support.apple.com/kb/ta44551
Faulty cable
If something is wrong with the FireWire or USB cable that came with iPod, it may not supply any power to charge the battery. Note: Only iPod models with a Click Wheel can get power from a high-powered USB port using the supplied cable (includes iPod mini, iPod (Click Wheel), iPod photo, iPod with color display, iPod nano, and Fifth Generation iPod).
- Make sure you are using the cable that came with iPod. Some third-party cables may not work properly with iPod.
- Make sure nothing is in or blocking your computer's FireWire or USB ports.
- Check the connections to make sure the cable is completely plugged in.
- Try another known-good FireWire or USB cable if available.
If this resolves the issue your FireWire or USB cable needs to be replaced. You can arrange for replacement at theiPod Service Website.
And this part as well:
Faulty dock connector or FireWire port on iPod
If something is wrong with iPod's FireWire or Dock Connector port, it may not supply power to iPod.
- Make sure nothing is in or blocking iPod's FireWire or Dock Connector port.
- Check the connection to make sure the FireWire or Dock Connector cable is completely plugged in.
If this did not resolve the issue iPod needs to be repaired. You can arrange for repair at the iPod Service Website.
Regards,
Sterling
