Previous 1 2 Next 21 Replies Latest reply: Aug 9, 2013 1:27 PM by Ralph Johns (UK)
ernie goldstein Level 1 Level 1 (80 points)

As of last night my jaba account on messeges is very buggy. it keeps switching from showing my facebook friends names to numbers, then a few minutes it shows my facebook on line friends again but then switches to showing numbers so I have no idea who is on line from facebook

  • Angela Compton Level 1 Level 1 (135 points)

    I am having the same problem. Mine doesn't switch back and forth though. When I log in I have names for a few minutes then it switches to numbers. It never switches back. I think it might be other accounts too like AIM but I'm not sure since I can only see numbers and don't know who is who. I have been searching online for a fix but I can't find anything helpful. I have quit and restarted iChat several times, I have restarted my computer and I have made sure my software is up to date. I'm still having problems.

  • Angela Compton Level 1 Level 1 (135 points)

    I spoke to soon. I just saw it switch back and forth between numbers and names quickly. I just did a test with a friend and messages seem to be sending and receiving OK. But, it is difficult to chat when you don't know who is who!

  • ernie goldstein Level 1 Level 1 (80 points)

    Angella, I have tried everything that you did also with no luck. This started last night. I really think it is a facebook issue as my other accounts are fine in messeges. Hopefukky facebook will fix this very soon but I doubt it. I can not believe they do not have 800# support.

  • ernie goldstein Level 1 Level 1 (80 points)

    Yea, this is exactly what is happening. keeps switching back & forth between names & numbers.

  • Angela Compton Level 1 Level 1 (135 points)

    I'm having a hard time telling if it is just Facbeook or not. My entire buddy list is numbers. But, it is possible none of my non Facebook friends are logged in right now. In my messages window mostly names are showing from past chats. People I chatted with today have numbers. Some people who are Facebook have pictures showing but others don't. And, non Facebook people have pictures. This started for me last night also. I'm surprised there are not more people with the same problem. Maybe someone will show up who can help us.

  • Ralph Johns (UK) Level 9 Level 9 (69,555 points)

    HI,

     

    I have not heard of this switching back a forth before.

     

    However a Safe Boot normally corrects the issue.

    Start up using this Method then restart the computer again.

     

     

    3Sigcopy2.png
    10:38 pm      Wednesday; July 24, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ernie goldstein Level 1 Level 1 (80 points)

    Ralph, This problem started last night. F/B chat on messege app keeps switching from the names of people on line to numbers. the numbers are not phone numbers then switches back to names a few mintutes later & then go to numbers again. A lot of people are now having this same exact problem. I did what you said. Started my mac in safe mode but it did not solve the problem like you thought it would.

  • Ralph Johns (UK) Level 9 Level 9 (69,555 points)

    Hi,

     

    Yes I caught another thread where several other people seemed to have the same issue.

     

    It would appear that this bit is down to the FaceBook servers.

     

    Is there any info on the Status of the FaceBook Chat server ?

     

     

    3Sigcopy2.png
    11:12 pm      Wednesday; July 24, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ernie goldstein Level 1 Level 1 (80 points)

    lol, Rlalph,

    Facebook does not tell us anything. Yea I really believe it is a F/B issue but after 24 hours you would think it would be resolved by now. Ralph, I know you are a genius as I always see you on the boards helping us so please try to figure this out. I guess what we want to know is if F/B is aware of this & if they are working to resolve the issue

  • Ralph Johns (UK) Level 9 Level 9 (69,555 points)

    HI,

     

    I don't have a Facebook Account which makes it difficult to find out anything from their site.

    Even to find the the "instructions" to use Facebook Chat IDs in iChat you have to be logged in !!!

     

    Searching for "Facebook Chat Server Status" got me the following:-

    http://developers.facebook.com/docs/chat/

     

    Leads to Facebook's Hlep Center at this page

     

    Nothing about the Status of their server at all.

     

    There also seems to be an item at Facebook called Server Status that seems to look at Users Servers.

    The messages listed on the page for it are out of date - some do seem to refer to the Chat server though.

     

    There seems to be a video (which for me is too small to read anything useful) here at YouTube

    The piece is not that long but the blurb underneath may have had a link.

     

     

    3Sigcopy2.png
    9:32 pm      Thursday; July 25, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ernie goldstein Level 1 Level 1 (80 points)

    Thank you Ralph,

    If you get to the bottom of this please get back to us. Really frustrating now. You would just think after 2 full days face book would have fixed this issue already

  • Ralph Johns (UK) Level 9 Level 9 (69,555 points)

    LOL.

     

    Facebook, fixing,  days  

     

     

    3Sigcopy2.png
    10:12 pm      Thursday; July 25, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Lion82 Level 1 Level 1 (0 points)

    I am having the same problem, I have facebook, google talk and yahoo set up in Messages. My google contacts seem fine but a few minutes after being logged messages plays the alert noise normally set for when contacts come online and the names and pictures of my online facebook contacts disapear to be replaced by the blank silhouette and what I am assuming is some kind of facebook identification number. Oddly though the name of one of my contacts remains. Sometimes the same alert sounds and they come back sometimes not. This odd behavior coupled with the fact that another totally different account appears to be working normally leads me to believe that it is an issue with facebook.

     

    We could be waiting a while.

  • AllSeeingMac Level 1 Level 1 (75 points)

    +1 to this issue.

     

    It appears that either the Messages server or OS X Messages are not reading data correctly.

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