iPhone and Mac not receiving push notifications from Shared Photo Streams

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Level 1

8 points

iPhone and Mac not receiving push notifications from Shared Photo Streams

My fianceé and I are subscribed to a few different shared Photo Streams between one another and friends. Her MacBook (Mountain Lion) and iPhone 4S (6.1.3), however, are not receivng the push notifications indicating when there are updates to the Streams. If she chooses to manually go into the Photos app on her iPhone or iPhoto on her Mac, she will see the updates, such as likes, comments, and new photos. However, she won't know that they are there unless I tell her there were send my myself or friends.

For her iPhone, I've checked Notifications under Settings, and everything is turned on: "Show Photo Stream Alerts From: Everyone" is checked, Show Preview is set to On, Badge App Icon and Sounds are also set to on. Alert Style is set to Banners. And Notification Center is also set to On.

As for her Mac, all the same settings in iPhoto Preferences and System Preferences are checked off.

Oddly, the one and only update she does get is when she's being invited to a new Shared Photo Stream. That notification does appear on her Mac, but not on her iPhone. Yet, when she goes to Photos on her 4S, the Shared Stream is there.

Any ideas?

Thanks in advance for any help you can provide.

Posted on Jul 24, 2013 9:24 AM

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Answer 1

fromsouth

Level 5

4,945 points

Jul 24, 2013 9:56 AM in response to pmpknetr21

I found that

I opted out of receiving Shared Photo Stream invitations and emails, but now I'd like to subscribe to a shared photo stream.

If you have opted out of receiving emails about Photo Stream, contact Apple Support to re-enable invitations and emails.

here: http://support.apple.com/kb/TS4379

To be honest, I have no other ideas, sorry.

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Answer 2

pmpknetr21 Author

Level 1

8 points

Jul 24, 2013 10:08 AM in response to fromsouth

Yeah, I saw that as well. But she's been receiving emails from Apple inviting her to subscribe to Shared Photo Streams, so I don't think this is the solution.

Thanks for the info, though.

Hopefully someone will find another answer.

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Answer 3

fromsouth

Level 5

4,945 points

Jul 24, 2013 10:13 AM in response to pmpknetr21

pmpknetr21 wrote:

Yeah, I saw that as well. But she's been receiving emails from Apple inviting her to subscribe to Shared Photo Streams, so I don't think this is the solution.

Thanks for the info, though.

Hopefully someone will find another answer.

She is only receiving those on the mac, so may be she opted out in one place and didn't in another. Hopefully you right about someone finding an answer for you, but I would not hold your breath.

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Answer 4

Sep 24, 2013 12:22 PM in response to pmpknetr21

Make sure your fiancee's iphone has your iCloud email address (the email address you use to sign into iCloud to sync) listed in your contact card in her contacts.

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Answer 5

Sep 5, 2014 6:49 AM in response to pmpknetr21

Did you ever find a solution? Exact same thing just starred happening to my wife's iPhone, iPad, Mac.

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Answer 6

pmpknetr21 Author

Level 1

8 points

Sep 7, 2014 6:28 PM in response to k.alexander

I did. Sorry that I failed to post the answer...

It involved calling AppleCare. They had me turn off Photo Stream and Photo Sharing on all her devices, including her Mac. Once I did, the tech, I believe, may have reset something related to her Apple ID and Photo Stream from her end; she didn't say what she did, if anything at all. After a few minutes, she asked me to turn everything back on, and make an update to one of our Photo Streams to see if she got the updates. And she did; it worked.

My advice would be to first turn Photo Stream off on all devices, wait a few minutes, then turn everything back on. If that doesn't work, you may have to include a call to AppleCare. If one of your devices is under warranty for phone support, use that device's serial number as proof of warranty when you call.

Hope that helps, and please let us know what happens. (Again, sorry that I didn't.)

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