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Nestrada17
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Q: Will not connect to iCloud?

iPhone 4 will not connect to iCloud when trying to back up

iPhone 4, iOS 6.1

Posted on Jul 24, 2013 11:31 AM

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Nestrada17

Q: Will not connect to iCloud?

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  • by randers4,Helpful

    randers4 randers4 Jul 24, 2013 11:35 AM in response to Nestrada17
    Level 9 (62,891 points)
    Jul 24, 2013 11:35 AM in response to Nestrada17

    What error message are you getting when you try?

  • by Nestrada17,

    Nestrada17 Nestrada17 Jul 24, 2013 11:53 AM in response to randers4
    Level 1 (0 points)
    Jul 24, 2013 11:53 AM in response to randers4

    Two things happen..

    When I try and back up ( when connected to WIFI , and plugged in to charger, it says " backing up", and the progress just spins. It does that for a while and eventually just says. Last backup not complete. Then when I hit the add storage on the iCloud button it says , "unable to connect to iCloud"

  • by Nestrada17,

    Nestrada17 Nestrada17 Jul 24, 2013 12:00 PM in response to randers4
    Level 1 (0 points)
    Jul 24, 2013 12:00 PM in response to randers4

    So I was able to reset my iTunes and I cloud passwords. So they match. Now when I go to " add I cloud storage" it does connect to iCloud . So I solved that . But when I try And back up to iCloud it appears to still just spin......??????

  • by randers4,

    randers4 randers4 Jul 24, 2013 12:05 PM in response to Nestrada17
    Level 9 (62,891 points)
    Jul 24, 2013 12:05 PM in response to Nestrada17

    If you changed your iCloud password, you'll need to change it on your phone too.  Go to Settings>Mail,Contacts,Calendars, tap your iCloud account, tap Account, then update the Password field and tap Done.

  • by Nestrada17,

    Nestrada17 Nestrada17 Jul 24, 2013 12:46 PM in response to randers4
    Level 1 (0 points)
    Jul 24, 2013 12:46 PM in response to randers4

    Still will nt back up

  • by randers4,

    randers4 randers4 Jul 24, 2013 12:57 PM in response to Nestrada17
    Level 9 (62,891 points)
    Jul 24, 2013 12:57 PM in response to Nestrada17

    If you're still having trouble backing it, it may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.

     

    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.