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My iPod touch won't connect anymore to my house wifi? My laptop connects fine.

My iPod touch won't connect anymore to my house wifi? My laptop connects fine.

iPod touch (4th generation)

Posted on Jul 24, 2013 2:27 PM

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Question marked as Best reply

Posted on Jul 24, 2013 2:31 PM

Does the iPod connect to other networks?

Does the iPod see the network?

Any error messages?

Do other devices now connect?

Did the iPod connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

18 replies
Question marked as Best reply

Jul 24, 2013 2:31 PM in response to ShermanR87

Does the iPod connect to other networks?

Does the iPod see the network?

Any error messages?

Do other devices now connect?

Did the iPod connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Sep 25, 2013 6:55 PM in response to ShermanR87

I have been having the same problem as everyone else with my ipod and my iphone unable to connect to my wireless router. After searching and trying every response I finally called my cable company a.k.a The Devil a.k.a Time Warner Cable. In less than 5 minutes the online support tech went via the internet into my router and changed the settings so now I can connect. He said it was a common problem with Apple products that they needed a different security setting to connect to the router. I have a Time Warner wireless router and I can't say this will work for everyone but you might try calling your ISP company and explain to them what's going on. They have probably run into it before and if you get a good tech (like I did luckily) they may be able to fix it quickly.

My iPod touch won't connect anymore to my house wifi? My laptop connects fine.

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