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HT2519: Download past purchases

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HT2519 Pre-Ordered album won't download.

7414 Views 4 Replies Latest reply: Nov 7, 2013 8:24 PM by Rencej RSS
krdl_ Calculating status...
Currently Being Moderated
Jul 24, 2013 12:51 PM

I have pre ordered Jay-Z new album;Magna Carta..Holy Grail:  before it was officially on Itunes. I go to the album on iTunes it says "Purchased" but is not in my Music, nor where I go to "Prchased" on the Itunes app. HELP!! much appreciated..

iPhone 4S, iOS 6.1.3
  • matt00 Community Specialists Community Specialists (3,245 points)
    Currently Being Moderated
    Jul 26, 2013 2:21 PM (in response to krdl_)

    Hello krdl_

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    The following article provides an answer to your question:

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    Thanks,

     

    Matt M.

  • Danielle9490 Calculating status...
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    Nov 4, 2013 3:38 AM (in response to matt00)

    I'm having the exact same problem as many people I suppose. Pre-ordered an album, received an email saying it was now available to download, please click on the link. No luck. I preordered it on my phone using iTunes and every other album, movie, app have downloaded straight away even when it's been preordered. I have followed the advise on the forum. For example sign out and sign back in. Click on downloads etc, but mine just keeps coming up as no available downloads and the album is only showing up as purchased. Waiting 4 months for an album, having paid for it and then finding out it won't work is completely gutting. Please help! :( p.s I don't have access to a PC/laptop. All is done through my phone

  • darthowenz Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 6, 2013 5:59 PM (in response to Danielle9490)

    you really should open the email notification thru a desktop pc

    good luck

  • Rencej Calculating status...
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    Nov 7, 2013 8:24 PM (in response to krdl_)

    I'm having the exact same issue as the original poster except I did everything through my Desktop PC. It shows as purchased when I login to the iTunes. I got the original 4 songs that were available early, but now I can't get the rest of the album. I have it set to automatically download content from preorders when available, it just isn't doing anything. No matter what I try, it will not come over. I'm probably never going to preorder again since I see this appears to be a common issue.

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