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Messages - Facebook ID numbers instead of Names

Messages Facebook names are alternating between ID Numbers and Full Names. I think this started happening after Airport Utility Update 6.3.1

but not absolutely sure.


It will cycle several times between the correct full name and the Facebook ID number from the Facebook Email address (eg. ****@chat.facebook.com) while the contact is signed in. Once the contact signs out the greyed out name will stay as it was when the contact signed out... ie as the correct name or the number...


Also the contact's picture disappears when the number is shown and reappears when the full name appears.


Anyone else seen this problem?


<Personal Information Edited By Host>

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jul 24, 2013 1:39 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2013 2:58 PM

Please try each of the following steps.

Step 1

From the Messages menu bar, select

View ▹ Buddy Names ▹ Show Full Names (or Show Short Names)

Step 2

From the menu bar, select

 ▹ System Preferences... ▹ Language & TextRegion


From the Region menu in the preference pane, select one of the preset regions. If one is already selected, choose a different one, then change it back. Close the preference pane and test.

If you still have the problem after taking those steps, post your results.

130 replies

Aug 21, 2013 2:46 PM in response to stevefromorpington

Stayed on names for about 45 minutes but then reverted back to numbers. Also for over a week I am getting a pop up that says my chat password is wrong. when i enter it it does not accept it & then I get a 6 number code on my phone to enter &nthat works but a little bit later I get the same pop up &n have to go through the same process again. I have code generator enabled but why do I still get the pop up and need to go through the process again

Aug 22, 2013 8:08 PM in response to ernie goldstein

It certainly seems to be displaying names a lot more frequently or for a longer duration of time than the numbers. I am also able to talk to someone on FB through messages now that I couldn't before. I could send to that person but not receive from. Everyone else I chatted with on FB through Messages did not have that problem, whatever was preventing me from using Messages with that person seems to be resolved too.

Aug 24, 2013 9:49 AM in response to Roy Caratozzolo

For the past few days I have to keep entering my FB password to bring up my FB contacts. I use the extra verification of having to enter a numeric code sent to my iPhone whenever FB thinks I am logging in from a new device or browser. And FB thinks I am using a new browser several times a day with Messages. I've even had it happen while in mid-chat with someone. Is anyone else experiencing this? Is it because of using the extra verification? Someone kept trying to hack into my FB account a while back, even with frequent password changes, and that extra verification stopped them, so I don't want to give that up.


Anyway, my experience may be related to your not being able to connect.

Aug 24, 2013 10:09 AM in response to krez56

Word for word I have experienced exactly what you posted. My F/B account kept getting hacked & did the security code thing also & it stopped it. A few weeks ago when we started seeing numbers appear I would start getting a box to enter my password. it would not accept it and then would get code sent to phone. Seems like evertime I would restart my computer I would have to go through this. It got to be such a pain that yesterday I turned off that feature.Now a lot of times I get a email that says some one logged into your account if it was you disregard so I just delete the email. I am hopping all this is solved when the new operating system comes out but I doubt it. I would really like to enable the security code feature again as it really worked when everything was working right but for now I will keep it off

Aug 28, 2013 1:41 AM in response to Roy Caratozzolo

Roy,


Sorry to disappoint you but a couple of us thought that a few days ago.... we got names for a couple of days at one point but the problem still exists and is a Facebook problem. I can reproduce it on Adium by removing the Alias from the Adium record and the numbers start appearing on that as well..... It definitely seems to be a problem retrieving Alias's from Facebook and the problem is still there.... sorry....

Aug 28, 2013 2:14 AM in response to Ralph-Johns-UK

Ralph,

I am still successfully using Adium alongside Messages and that is working fine via XMPP. In Adium you can also easily override the Facebook Chat ID by adding an alias to each contact. If you add a new contact without using an alias Adium displays the Facebook Chat ID... so somewhere along the line I still think the problem lies with Facebook Alias's.

Aug 28, 2013 1:52 PM in response to Ralph-Johns-UK

Yeah, so based on my error, the url location where Contacts (or AddressBookSourceSync more specifically) has coded is now wrong... Contacts displays what it has stored, but Mesages will switch to Jabber ID upon the failure... Is there a way to edit that URL if someone tells us what the new one is? I am trying to see if I can spot what happens on my system log at the time of the number switch and will post here if it is anything of note.


as I edit this a switch occured with no entry in the log at all.



....but then a few moments later I see that same error again I posted prior, as well as this entry:

8/28/13 4:49:18.617 PM Contacts[2499]: AOSKit ERROR: ➖ RAF: Invalid url -- https:////{username}@webdav.facebook.com/664094105/contacts/addressbook/




"webdav.facebook.com/664094105/contacts/addressbook/" is no longer valid. I am not sure if that number is unique to myself or not... when I look back in my log it is the same number every time.

Aug 28, 2013 3:18 PM in response to Roy Caratozzolo

Roy,

I've just been monitoring my System Log to see if I can see the same AOSKit Error messages that you are seeing. I am seeing them but mine are related to Google Calendar and there is no correlation to the switch over on mine at all. i.e. they do not appear to be linked to the switch over in any way.... The only entries I get at switchover are audio messages which I assume are related to the sound played as the switch over occurs.


These are the entries I get at changover in case they are significant... (don't think they are though)

Aug 28 23:13:25 Steves-MacBook-Pro.local coreaudiod[191]: Disabled automatic stack shots because audio IO is active

Aug 28 23:13:25 Steves-MacBook-Pro.local coreaudiod[191]: Enabled automatic stack shots because audio IO is inactive


This is the AOSKit ERROR I am getting but, as I say, I can't see any link to the switchover....

Aug 28 23:11:44 Steves-MacBook-Pro.local CalendarAgent[283]: AOSKit ERROR: ➖ RAF: Invalid url -- https://(myusername)%40gmail.com@calendar.google.com/calendar/dav/(myusername)%4 0gmail.com/%40gmail.com@calendar.google.com/calendar/dav/(myusername)%40gmail.com/

Aug 28, 2013 3:49 PM in response to stevefromorpington

This is completly random. I was messing around on my Mac. In Messages app> enabled bonjour. Then I went to my System Preferrences> Mail, contacts & calendar> facebook and enabled contacts. Just for fun I then updated profiles while I was there. No more issue now, whatever I did seemed to have resolved the issue. Will report back if anything changes, have not rebooted yet.

Aug 28, 2013 5:57 PM in response to stevefromorpington

Interestingly when I changed to using my facebook username instead of my email address as the account credentials for the facebook entry in "mail, contacts & calendars" the AOSKIT error went away.... I also have names and not numbers in Messages, but it may go away. One may not be related to the other at all. I do know that you can log in to facebook with either item.

Messages - Facebook ID numbers instead of Names

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