Q: iTunes Match sync issues
Hi all, I am in dire need of some help on this one, have multiple problems.
1) My mother recently got an iPad 2 and a new iPod Touch and today she wanted to get her iPod and iPad synced together automatically, which brought the iTunes Match into play. I configured the iTunes Match on her account on my laptop, but of course there was a problem with my own iTunes library being auto-synced with her - we didn't want that at all. Is there a way of deleting this match and creating a new match on an empty iTunes to start afresh? Important note: I have already tried restoring it to factory settings to no avail.
2) She bought a song from the store on her iPad and wanted it to sync with her iPod and go on there too. When she bought the song on her iPad a message flashed up on her iPod saying a purchase had been made and she should turn on automatic music downloads. She did that, but the song never materialised on her iPod despite it being there on her iPad. I'm not sure what the issue is here, if the iPod recognised there had been a purchase, why didn't the song get transferred?
3) As a result of all this iTunes Match nonsense, I tried to go back to standard iPod music adding by manually transferring a song when it was connected via USB. I kept getting a message saying something along the lines of "this iPod Touch is using iTunes Match so some songs weren't added." Is this a permanent problem? What can I do to fix it?
4) Final question, is there a way of completely removing iTunes Match, as if it was never on the devices in the first place?
I just want to get my mother's iPod back to how a normal iPod should work, being able to manually add songs with none of this iCloud syncing nonsense. This is easily the worst experience I've had with iTunes in all my years of being an iPod user.
Any help would be appreciated, thanks.
iPod touch, iOS 6.1.3, iPad 2 also involved
Posted on Jul 24, 2013 2:32 PM