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User profile for user: feavey
feavey Author
User level: Level 1
0 points

iphone 5 suddenly stopped working?

As above, i put my phone on charge last night, it had 30% and vibrated when i plugged it into the mains. i wake up in the morning to find it has completly died, it will not switch on, i have tried the hard reset, tried connecting to itunes and it does not recognise anything. It will not go into recovery mode. I have also tried different chargers, no luck and tried those chargers in different devices, and theres nothing wrong with the chargers.

Can anyone help me, as there is no apple store near me, i cannot call my servoce provider due to phone not working and there is no contact email for T-Mobile?

thanks in advanced.

iPhone 5

Posted on Jul 24, 2013 2:47 PM

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User profile for user: Dirty Vegas
Dirty Vegas
User level: Level 4
1,746 points

Posted on Jul 24, 2013 4:43 PM

There are two things to try. If the first one fails, try the next.


Two Button Reset.

This is the least likely to result in loss of data. Read that again, especially the phrase "least likley."


  • Unplug the iDevice from the computer.
  • Press and hold both the home and the sleep/wake buttons (ignore the red slider) until you see the silver Apple logo.
  • When you see the logo, let both buttons go.
  • If this worked, you should see an icon instructing you to connect to iTunes. My guess is that the reset did not work.






DFU Restore

This will very likley result in loss of data.



  • Plug the iDevice into the computer.
  • Ensure that it is running the latest version of iTunes and that it has access to the internet.
  • Press and hold both the home and sleep/wake buttons for exactly eight seconds.
  • Release only the sleep/wake button but continue to hold the home button for another five seconds.
  • Let go of the home button, then look at the computer screen for an instructional popup.


The popup should say "iTunes has detected a device in recovery mode. . .(etc)" Click accept to all boxes and let iTunes download and install all of the latest device Firmware and Software.


If no popup appears, repeat the above DFU instructions. If you 've never done a DFU, it may take about three attempts to get the timing right.

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User profile for user: Dirty Vegas
Dirty Vegas
User level: Level 4
1,746 points

Jul 24, 2013 4:43 PM in response to feavey

There are two things to try. If the first one fails, try the next.


Two Button Reset.

This is the least likely to result in loss of data. Read that again, especially the phrase "least likley."


  • Unplug the iDevice from the computer.
  • Press and hold both the home and the sleep/wake buttons (ignore the red slider) until you see the silver Apple logo.
  • When you see the logo, let both buttons go.
  • If this worked, you should see an icon instructing you to connect to iTunes. My guess is that the reset did not work.






DFU Restore

This will very likley result in loss of data.



  • Plug the iDevice into the computer.
  • Ensure that it is running the latest version of iTunes and that it has access to the internet.
  • Press and hold both the home and sleep/wake buttons for exactly eight seconds.
  • Release only the sleep/wake button but continue to hold the home button for another five seconds.
  • Let go of the home button, then look at the computer screen for an instructional popup.


The popup should say "iTunes has detected a device in recovery mode. . .(etc)" Click accept to all boxes and let iTunes download and install all of the latest device Firmware and Software.


If no popup appears, repeat the above DFU instructions. If you 've never done a DFU, it may take about three attempts to get the timing right.

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iphone 5 suddenly stopped working?

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