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Q: My device needs restoring but when i press restore it says no internet connection but the internet is fine
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Jul 26, 2013 2:41 PMby sheila_m.,Hello calthelly,
Thank you for providing all the information about the issue you are experiencing with iTunes. I found an article that addresses the specific error, "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again:"
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Thank you for using Apple Support Communities.
Best,
Sheila M.
